Senior Workplace Experience Specialist

Sprout Social•Chicago, IL

2d•Onsite

About The Position

Sprout Social is hiring a Workplace Experience Specialist, Technology & Front of House, to join the Workplace Experience team in its Chicago office. This hospitality-minded technology role combines front-of-house service with hands-on support for workplace technology. The specialist serves as the first point of contact for the Chicago office, staffs the front desk during core hours, and operates a walk-up technology bar to resolve AV, hardware, and access issues in person. The role also supports conference-room and event technology, badge access and visitor-management systems, new-hire readiness, equipment recovery, hardware inventory, and vendor coordination, while partnering with IT on technical standards, escalations, and office support trends. The position is onsite at the Chicago office five days per week. The stated hiring range is $58,400 to $80,000 annually. The role is part of Sprout Social’s People team, which works across Talent, Total Rewards, People Operations, and Employee Experience to support the company’s culture and employee experience.

Requirements

At least 2 years of experience in front-of-house, hospitality, or hands-on IT/AV support roles.
Hands-on experience troubleshooting AV and conferencing hardware, displays, and endpoint devices.
Ability to work onsite at the Chicago office five days per week.
Genuine warmth and professional presence in a front-desk setting, with the ability to remain calm and capable under pressure.
Ability to solve problems face-to-face and explain technical issues to non-technical people in a clear, respectful manner.

Nice To Haves

Experience with badge/access-control administration or visitor-management systems.
Basic networking literacy.
Experience supporting live events or streaming production.

Responsibilities

Staff the Chicago office front desk during core hours, greet employees and visitors, and handle deliveries and mail.
Run a walk-up technology bar and resolve AV, hardware, and access issues in person.
Keep conference rooms, huddle spaces, and event technology ready and working, including setup and first-line troubleshooting.
Manage badge access provisioning and visitor-management systems across office locations, including regular audits.
Prepare desks, badges, and equipment for new hires before their first day, and recover equipment when employees exit.
Maintain local hardware inventory and a loaner pool, and coordinate with onsite AV and facilities vendors.
Partner with IT on technical standards and escalations, and report onsite trends that can inform broader office support.
Complete onboarding and training, learn daily office routines and the ticketing and escalation process, and establish rhythms for room-readiness checks, inventory audits, and vendor coordination.
Build relationships with other teams and contribute ideas to improve how the Chicago office operates.
Work toward strong first-touch resolution rates and positive visitor, candidate, and employee feedback.

Benefits

Medical, dental, and vision insurance for employees and eligible dependents.
Free access to Modern Health mental-health support, including coaching, therapy sessions, and digital wellness resources.
401(k) plan with a 50% company match on the first 6% of contributions.
Employer-paid life and disability insurance.
Flexible paid time off and additional company-wide Rest & Recharge days.
Up to 16 weeks of paid parental leave.
$1,000 annual Lifestyle Spending Account.
One-time $550 work-from-home setup stipend and a monthly $50 internet stipend.
16 hours of paid volunteer time annually and a $100 annual charitable donation match.
Pre-tax commuter benefits.
Subsidized childcare and eldercare through Care.com.
Discounted pet insurance through Figo.
No-cost personalized financial wellness support through Your Money Line.
State-of-the-art Chicago Loop office.