Senior Workplace Experience Specialist

Sprout Social•Chicago, IL

2d•Onsite

About The Position

Sprout Social is hiring a Workplace Experience Specialist, Technology & Front of House to join the Workplace Experience team in its Chicago office. The role combines front-of-house hospitality with hands-on technology support. It serves as the first point of contact for employees and visitors, provides walk-up assistance with AV, hardware, and access issues, and helps ensure office spaces and equipment are ready to use. The position works with IT, onsite AV and facilities vendors, and other teams to maintain a welcoming, functional workplace and inform broader support improvements. The role is onsite at the Chicago office five days a week. The first year includes onboarding and shadowing, progressing to independent front desk and technology bar coverage, reliable room-readiness and inventory routines, day-one setup for new hires, and sharing trends and ideas for improving office operations. The role reports to a manager, who sets priorities and may assign additional work based on business needs. Sprout Social describes its People team as a collaborative group focused on culture, employee experience, and helping the company’s global talent thrive. The Chicago office is described as a beautiful, convenient, state-of-the-art office in the Loop.

Requirements

At least 2 years of experience in front-of-house, hospitality, or hands-on IT/AV support roles.
Hands-on experience troubleshooting AV and conferencing hardware, displays, and endpoint devices.
Ability to work onsite at the Chicago office five days a week.
Warm, professional, hospitality-minded approach and ability to stay calm and capable under pressure.
Comfort solving problems face-to-face and explaining technical issues to non-technical people clearly and respectfully.

Nice To Haves

Experience with badge or access control administration or visitor management systems.
Basic networking literacy.
Experience supporting live events or streaming production.

Responsibilities

Staff the Chicago office front desk during core hours, greet employees and visitors, and handle deliveries and mail.
Operate a walk-up technology bar and resolve AV, hardware, and access issues in person.
Keep conference rooms, huddle spaces, and event technology ready and working, including setup and first-line troubleshooting.
Manage badge access provisioning and visitor management systems across office locations, including regular audits.
Prepare desks, badges, and equipment for new hires before their first day and recover equipment when employees exit.
Maintain local hardware inventory and a loaner pool, and coordinate with onsite AV and facilities vendors.
Partner with IT on technical standards and escalations, and report onsite trends that can inform broader support.
Complete onboarding, learn daily office routines and escalation paths, and establish room-readiness checks, inventory audits, and vendor coordination.
Identify patterns in walk-up support volume and share them with IT to inform broader improvements.
Improve Chicago office operations and support strong first-touch resolution and positive visitor, candidate, and employee feedback.

Benefits

Medical insurance through BCBSIL for employees and eligible dependents.
Dental insurance with high- and low-plan options.
Vision insurance through EyeMed.
Free access to Modern Health mental health support, including coaching, therapy sessions, and digital wellness resources for employees and dependents.
401(k) plan with a 50% company match on the first 6% of contributions.
Employer-paid life and disability insurance.
Flexible paid time off and additional company-wide Rest & Recharge days.
Up to 16 weeks of paid parental leave.
$1,000 annual Lifestyle Spending Account.
One-time $550 work-from-home setup stipend and $50 monthly internet stipend.
16 hours of paid volunteer time annually and a $100 annual charitable donation match.
Pre-tax commuter benefits.
Subsidized childcare and eldercare through Care.com.
Discounted pet insurance through Figo.
No-cost personalized financial wellness support through Your Money Line.