Workplace Experience Senior Coordinator

Latham & Watkins LLP • Houston, TX

13d • $80,000 - $95,000 • Onsite

About The Position

The WE Senior Coordinator is an integral part of Latham’s Workplace Experience (WE) team and will be responsible for supporting the WE Manager(s) and helping guide a team of customer-focused professionals to deliver a best-in-class experience for internal and external clients of the firm, while cultivating a genuine and personal connection with all clients and creating a customized experience so they can work seamlessly, productively, and efficiently. This role will be located in our Houston office.

Requirements

• A high school diploma or an equivalent
• A bachelor’s degree, preferably
• A minimum of three (3) years of hospitality or customer service management experience
• Hotel management, facility/office management, law firm, or corporate environment experience, preferably
• Demonstrate the ability to foster an atmosphere of belonging
• Possess the ability to exhibit authenticity and a sense of connection
• Display effective communications skills and the ability to adapt

Responsibilities

• Providing best-in-class client service that is timely, accurate, and seamless, while demonstrating sound judgement and problem-solving acumen
• Identifying and implementing innovative ways to streamline and enhance service delivery to maximize the in-office working experience of colleagues, guests, and clients
• Contributing to day-to-day oversight of local WE Host and Agent teams in conjunction with WE Managers, including assisting with team staffing/resource allocation and distribution of work, onboarding and training of new team members, team coaching and development, and sharing performance feedback
• Helping interface with internal clients on behalf of local WE team including by providing WE orientation to all new personnel in the office
• Leading the team by helping to prepare policies and standard operating procedures (SOPs), and determining and implementing process improvements
• Protecting and maintaining any highly sensitive, confidential, privileged, financial, and/or proprietary information that Latham & Watkins retains

Benefits

• Healthcare, life and disability insurance
• A generous 401k plan
• At least 11 paid holidays per year
• PTO program that accrues 23 days during the first year of employment and grows with tenure
• Well-being programs (e.g. mental health services, mindfulness and resiliency, medical resources, well-being events, and more)
• Professional development programs
• Employee discounts
• Affinity groups, networks, and coalitions for lawyers and staff

What This Job Offers

• Job Type: Full-time
• Career Level: Senior