Workplace Experience Coordinator (300161)

CBRE HV•Cambridge, MA

12d

About The Position

As a CBRE Workplace Experience Coordinator, you will deliver a world-class customer service experience to employees and guests of a designated building. The role is part of the Workplace Experience function, which provides customer service to clients and visitors. You will serve as the first point of contact at the facility, support building activities and operations, address routine problems, and follow established procedures with regular, moderate supervision and guidance.

Requirements

High school diploma or GED.
Two to three years of job-related experience.
Understanding of work routines and standards, with the ability to apply skills and knowledge across processes, procedures, and systems.
Intermediate problem-solving skills and the ability to review and select available solutions without supervisory approval.
Ability to explain detailed and complicated information clearly and concisely within the team.
Advanced knowledge of Microsoft Office products, such as Word, Excel, and Outlook.
Strong organizational skills and an inquisitive mindset.

Responsibilities

Greet everyone entering the facility and provide a welcoming first point of contact.
Issue visitor and parking passes, follow security protocols, and escort visitors to the appropriate locations.
Answer telephone calls professionally.
Arrange and confirm recreational, dining, and business activities on behalf of requestors.
Manage janitorial or maintenance work orders and address issues with vendors or staff as needed.
Escalate inquiries or complaints from employees, guests, and co-workers.
Support the team with office supply management, meeting coordination, and equipment care as directed.
Create customized client materials that follow brand guidelines.
Follow property-specific security and emergency procedures and notify appropriate parties to help ensure building occupants’ safety.
Solve typical and atypical problems in the work area without supervisory approval, selecting solutions from established options.
Provide services and information that contribute to the team’s work quality while following standardized procedures and practices.