Workplace Experience Coordinator

CBRE HV•Alpharetta, GA

About The Position

The Experience Coordinator is at the forefront of delivering a positive office experience as a cultural ambassador, community advocate, and service leader. The role provides experience services and support intended to increase individual well-being, personal productivity, and organizational effectiveness. As part of a front-of-house team, the coordinator creates a supportive and comfortable atmosphere by welcoming visitors and supporting employee-facing services. The role coordinates and supports a broad range of Workplace Services, including reception, concierge services, meeting and event support, room management, A/V support, community programs, food services, mail and document services, office supplies, parking and commute services, space resets, onboarding, and other workplace programs. The coordinator responds to customer needs, maintains awareness of the workspace, supports vendor and operational processes, and follows property security, emergency, and safety procedures. Decisions are made with an understanding of procedures and company policies to achieve set results and deadlines. The coordinator is responsible for setting their own project deadlines; errors in judgment may have a short-term impact on co-workers and the supervisor. The position includes significant walking or other mobility, standing for extended periods, reaching, bending, stooping, pushing or pulling, and lifting up to 20 pounds frequently and up to 40 pounds occasionally. Flexible work schedules may be required based on office needs. Applicants must be authorized to work in the United States without visa sponsorship now or in the future.

Requirements

High school diploma or GED required.
Ability to comprehend and interpret instructions, short correspondence, and memos, and ask clarifying questions to ensure understanding.
Ability to write routine reports and correspondence and respond to common inquiries or complaints from clients, co-workers, and/or a supervisor.
Ability to present information effectively to an internal department and/or large groups of employees.
Comfort meeting and engaging with new people; warm and engaging demeanor; ability to assess circumstances, empathize, and offer help.
Strong attention to detail and interpersonal skills.
Positive attitude and strong sense of urgency in resolving issues.
Basic knowledge of financial terms and principles, including ability to calculate simple figures such as percentages.
Ability to understand and carry out general instructions in standard situations and solve problems in standard situations; basic analytical skills.
Intermediate skills with Microsoft Office Suite products such as Word, Excel, PowerPoint, Visio, SharePoint, OneNote, and Outlook.
Comfort with and openness to new technologies and digital tools, including apps, databases, financial and work-order management tools, social networking, cloud technologies, handheld mobile technologies and applications, and communications tools.
Ability to work flexible work schedules based on office needs.
Strong problem-solving skills, adaptability, flexibility, and ability to work independently with little supervision.
Ability to perform work requiring significant walking or other mobility and to stand for long periods.
Ability to reach, bend, stoop, push and/or pull, frequently lift up to 20 pounds, and occasionally lift or move up to 40 pounds.
Must be currently authorized to work in the United States without visa sponsorship now or in the future.

Nice To Haves

At least 1 year of front desk, concierge, customer service, or other hospitality experience is preferred.

Responsibilities

Coordinate and support delivery of Workplace Services, including concierge, reception and switchboard, room management, A/V support, meetings and events, community programs, food services, parking and commute services, mail and document services, office supplies, moves, space resets, and workplace onboarding.
Greet employees and visitors, announce visitors, register guests using badging software, issue visitor passes, validate parking, and direct incoming calls.
Monitor the workspace and submit janitorial or maintenance work orders, communicating with appropriate partners to address issues.
Respond promptly and accurately to customer requests and complaints, and respond on behalf of other team members when appropriate.
Assist with light-duty adjustments, such as adjusting monitor arms, tightening chair screws, and adjusting cables under desks; help with meeting setups, furniture resets, temporary equipment and supply delivery, and temporary signage.
Curate and administer the Host platform and client materials, ensuring materials comply with client and company brand guidelines.
Maintain databases and support data entry for required reports and other service-delivery digital tools.
Follow property security and emergency procedures; respond calmly and efficiently to emergencies, summon assistance, and make notifications according to operating procedures.
Support the Experience Services team with expense management, meeting coordination, equipment care, and supply management; ensure business-services billings are invoiced and billed as required.
Maintain vendor proof-of-insurance records and contractual documentation as required.
Collaborate with vendor employees providing services and goods.
Deliver orientations, including facility tours and guidance on work orders, supplies, ordering procedures, amenities, software ordering, and the Host Experience service.
Assist in completing the Service Business Continuity plan.
May support coordination of moves, adds, and changes.
Complete required HSE training, follow activity and HSE policies and procedures, participate in HSE programs and activities, report potentially hazardous conditions, and stop work if required.
Perform other duties as assigned.