Workplace Experience Coordinator

CBRE HV•Austin, TX

About The Position

As a CBRE Workplace Experience Coordinator, you are responsible for delivering a world-class customer service experience to employees and guests of a designated building. This role is part of the Workplace Experience function, which provides customer service to clients and visitors.

Requirements

High school diploma or GED.
Up to 2 years of job-related experience.
Ability to follow basic work routines and standards.
Communication skills to exchange straightforward information.
Working knowledge of Microsoft Office products, such as Word, Excel, and Outlook.
Strong organizational skills and an inquisitive mindset.
Must be authorized to work in the United States without current or future visa sponsorship.

Responsibilities

Serve as the first point of contact for people entering the facility; greet visitors, issue visitor and parking passes, and follow security protocols.
Answer telephone calls professionally, create presentations, and speak to groups of varying sizes.
Arrange and confirm recreational, dining, and business activities on behalf of requestors.
Manage janitorial or maintenance work orders as needed.
Coordinate and deliver workplace services, including mail, office supplies, and onboarding.
Acknowledge employee, guest, and coworker inquiries or complaints and provide professional, customer-service-oriented solutions.
Organize and manage on-site events, including securing space, setting up and tearing down rooms, and delivering supplies.
Follow property-specific security and emergency procedures and notify appropriate parties to help ensure building safety.
Coordinate with vendors who supply workplace services or goods.
Explain detailed or complicated information within the team and follow directions from the manager.