Workplace Experience Coordinator

CBRE HV • Tempe, AZ

18h

About The Position

The Workplace Experience Coordinator shapes the daily workplace experience for employees and visitors and serves as the first point of contact at the site. The role owns front-of-house operations, including greetings, visitor management, event logistics, mail and supply coordination, and maintenance dispatch. Success means providing attentive service to visitors and employees, keeping events on schedule, and resolving building issues promptly.

The coordinator manages visitor and parking passes and applies security protocols; answers the telephone professionally; responds to inquiries and complaints; manages janitorial and maintenance work orders; coordinates mail, office supplies, employee onboarding, and workplace vendors; and organizes on-site events and activities. The work is varied and requires noticing and addressing needs proactively while prioritizing multiple requests.

Requirements

• At least 2 years of experience in customer service, hospitality, or a workplace environment.
• Comfort with standard workplace and collaboration tools, including email, documents, spreadsheets, and scheduling.

Nice To Haves

• Experience in a corporate, hotel, or premium service environment.
• Familiarity with visitor management or workplace coordination tools.
• Comfort with event setup and vendor coordination.

Responsibilities

• Greet people entering the facility, issue visitor and parking passes, and apply security protocols.
• Answer the telephone professionally and make a positive first impression.
• Acknowledge inquiries and complaints from employees, guests, and co-workers and provide professional solutions.
• Manage janitorial and maintenance work orders through completion.
• Coordinate mail services, office supply ordering, and employee onboarding.
• Coordinate with vendors supplying workplace services and goods to maintain agreed service levels.
• Organize and manage on-site events, including space reservations, setup and teardown, and supply delivery.
• Arrange and confirm recreational, dining, and business activities on behalf of requestors.
• Proactively identify visitor needs, competing requests, brand or presentation issues, and low supply levels.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed