Workplace Experience Coordinator

Elevance Health • Atlanta, GA

5d • Onsite

About The Position

The Workplace Experience Coordinator proactively maintains a pleasant, responsive workplace environment that meets the daily functional needs of an assigned site or zone and enhances the experience of guests and associates. This is an onsite role based at the Atlanta, Georgia PulsePoint, and associates are expected to work from the posted location full-time. The ideal candidate lives within commuting distance. Hours are Monday through Friday, 7 a.m. to 4 p.m., with some flexibility needed.

The coordinator receives workplace requests and complaints, directs them to relevant corporate services or external vendors, and supports facility reservations, meetings, and events. The role includes inspecting facilities for readiness and daily issues, monitoring work orders and escalating unmet needs, and recommending facility or process improvements based on observed customer needs and satisfaction feedback.

Requirements

• High school diploma or GED.
• At least five years of progressive customer service experience within the real estate, travel, or hospitality industries.

Nice To Haves

• Advanced study.
• Experience interacting with and serving executives and/or VIPs.
• Experience planning meetings and events.
• Experience reviewing customer satisfaction and survey data.
• Knowledge of Microsoft Office Suite and other tools.
• Strong problem-solving and communication skills.
• Hospitality experience.
• Ability to lead through service, collaboration, and empowerment; prioritize the needs of the team and associates; and build trust, accountability, and an inclusive environment.

Responsibilities

• Receive requests and complaints, take related action, and relay requests to corporate services or external vendors.
• Reserve facilities and work with event and meeting contacts and planners to assess facility needs and provide high-quality service.
• Coordinate with internal and external teams and vendors to execute campus events.
• Inspect facilities for event readiness and daily issues, identifying needed improvements.
• Monitor service work order completion and follow the escalation process for unmet needs.
• Recommend facility and process improvements to address customer needs and feedback from guest and associate satisfaction surveys.

Benefits

• Merit increases
• Paid holidays
• Paid Time Off
• Incentive bonus programs, unless covered by a collective bargaining agreement
• Medical benefits
• Dental benefits
• Vision benefits
• Short- and long-term disability benefits
• 401(k) with matching
• Stock purchase plan
• Life insurance
• Wellness programs
• Financial education resources

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED