Workplace Experience Coordinator
About The Position
The Workplace Experience Coordinator proactively maintains a pleasant, responsive workplace environment that meets the daily functional needs and enhances the experience of guests and associates at an assigned site or zone. The position is based onsite at the Denver, Colorado PulsePoint and requires full-time in-person work. The schedule is Monday through Friday, 7 a.m. to 4 p.m., with some flexibility needed. The coordinator handles workplace requests and complaints, routes needs to relevant corporate service teams or external vendors, and supports facility reservations, meetings, and events. The role also involves inspecting facilities, monitoring work orders, and recommending facility and process improvements based on observed needs and customer satisfaction feedback.
Requirements
- High school diploma or GED.
- At least five years of progressive customer service experience within the real estate, travel, or hospitality industries.
- Knowledge of Microsoft Office Suite and other tools.
Nice To Haves
- Advanced study.
- Experience interacting with and serving executive and/or VIP guests.
- Experience planning meetings and events.
- Experience reviewing customer satisfaction and survey data.
- Strong problem-solving and communication skills.
- Hospitality experience.
- Ability to lead through service, collaboration, and empowerment, prioritize the needs of the team and associates, and build trust, accountability, and an inclusive environment.
Responsibilities
- Receive workplace requests and complaints, take related action, and relay requests to corporate services such as Facilities Management, Design Strategy, Travel Services, Janitorial Services, Food Services, Security, Audio Visual Services, Mail and Delivery Services, Corporate Communications, and external vendors.
- Reserve facilities and work with event and meeting contacts and planners to assess facility needs and provide high-quality services.
- Coordinate with internal and external teams and vendors to execute campus events.
- Inspect facilities for event readiness and daily issues, identifying needed improvements.
- Monitor service work order completion and follow the escalation process for unmet needs.
- Recommend facility and process improvements to address observed customer needs and satisfaction survey feedback.
Benefits
- Comprehensive benefits package, subject to eligibility requirements.
- Incentive and recognition programs.
- Equity stock purchase plan.
- 401(k) contribution.
- Merit increases.
- Paid holidays.
- Paid Time Off.
- Incentive bonus programs, unless covered by a collective bargaining agreement.
- Medical insurance.
- Dental insurance.
- Vision insurance.
- Short- and long-term disability benefits.
- 401(k) matching.
- Life insurance.
- Wellness programs.
- Financial education resources.
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What This Job Offers
Job Type
Full-time
Education Level
High school or GED
