Workplace Experience Coordinator

Elevance Health • Denver, CO

1d • Onsite

About The Position

The Workplace Experience Coordinator proactively maintains a pleasant, responsive workplace environment that meets the daily functional needs of an assigned site or zone and enhances the experience of guests and associates. This is an onsite role at the Denver, Colorado PulsePoint, requiring full-time work from the posted location and face-to-face collaboration. The schedule is Monday through Friday, 7 a.m. to 4 p.m., with some flexibility needed.

The coordinator handles requests and complaints, routes needs to corporate services and external vendors, and supports facility reservations, meetings, and events. The role also involves inspecting facilities, monitoring work-order completion, escalating unmet needs, and recommending facility or process improvements based on customer needs and satisfaction feedback.

Requirements

• High school diploma or GED.
• At least five years of progressive customer service experience in the real estate, travel, or hospitality industries.
• Knowledge of Microsoft Office Suite and other tools.
• Strong problem-solving and communication skills.
• Ability to lead through service, collaboration, and empowerment; prioritize team and associate needs while building trust, accountability, and an inclusive environment.

Nice To Haves

• Advanced study.
• Experience interacting with and serving executives and/or VIPs.
• Experience planning meetings and events.
• Experience reviewing customer satisfaction and survey data.
• Hospitality experience.

Responsibilities

• Receive requests and complaints, take related action, and relay requests to corporate services or external vendors, including Facilities Management, Design Strategy, Travel Services, Janitorial Services, Food Services, Security, Audio Visual Services, Mail and Delivery Services, and Corporate Communications.
• Reserve facilities and work with event and meeting contacts and planners to assess facility needs and provide high-quality services.
• Coordinate with internal and external teams and vendors to execute campus events successfully.
• Inspect facilities for event readiness and daily issues, and identify needed improvements.
• Monitor service work-order completion and follow escalation procedures for unmet needs.
• Recommend facility and process improvements to address customer needs and guest and associate satisfaction survey feedback.

Benefits

• Comprehensive benefits package, subject to eligibility requirements.
• Incentive and recognition programs.
• Equity stock purchase plan.
• 401(k) contribution and match.
• Merit increases.
• Paid holidays and paid time off.
• Incentive bonus programs, unless covered by a collective bargaining agreement.
• Medical, dental, and vision benefits.
• Short- and long-term disability benefits.
• Life insurance.
• Wellness programs.
• Financial education resources.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED