Workplace Experience Coordinator

Cushman & Wakefield•Washington, DC

2d•$61,200 - $72,000•Onsite

About The Position

Presence by Cushman & Wakefield is seeking a Workplace Experience Coordinator to support customized events, programming, and workplace experiences across assigned buildings in a multi-building portfolio in the DC market. Presence is the company's tenant experience platform, supporting property teams and building communities through on-site activations, events, amenity management, tenant communications, and building app support. The Coordinator works with on-site Experience Managers and Coordinators and a centralized platform team focused on operational excellence, training, and data management. Reporting to the Senior Workplace Experience Manager, the Coordinator serves as an on-site hospitality ambassador for tenants, guests, and visitors. In partnership with property teams and the centralized Presence platform team, the Coordinator helps deliver experiences across campus spaces, tenant lounges, and conference centers, adapting service to each building's community, amenities, and operational needs. The role focuses on event and program execution, conference center and amenity reservations, tenant communications, vendor coordination, and administrative support. The Coordinator maintains service standards, supports budget tracking and marketing initiatives, and collects tenant feedback and utilization data to strengthen engagement and support a seamless workplace experience.

Requirements

Relevant experience in workplace experience, hospitality, tenant engagement, event coordination, amenity operations, or property services.
Experience supporting conference center or amenity reservations, event logistics, vendor coordination, expense tracking, and tenant or customer communications.
Strong communication, organization, relationship-building, and customer service skills, with a hospitality-minded approach and attention to detail.
Ability to prioritize competing requests, coordinate with multiple teams, follow established procedures, and recognize when to escalate issues.
Comfort with digital communication tools, reservation systems, tenant engagement platforms, and basic reporting tools.
Ability to collect and organize engagement and utilization data, identify trends, and share practical observations that support operational improvements.
Regular on-site presence and travel between assigned buildings in the DC market.

Nice To Haves

Multi-building or multi-site experience.

Responsibilities

Serve as an on-site ambassador across assigned buildings, providing responsive, personalized hospitality to tenants, guests, and visitors.
Coordinate with the Senior Workplace Experience Manager, property management, engineering, security, and service partners to support day-to-day service delivery and consistent hospitality standards.
Conduct property and amenity walkthroughs; monitor presentation and readiness; and report maintenance needs, service concerns, and improvement opportunities.
Coordinate conference center and amenity reservations, confirmations, room setup and reset, vendor logistics, and on-site event support; escalate conflicts and operational issues as needed.
Conduct pre-event room checks, confirm layouts and audiovisual requirements, and coordinate troubleshooting with building or technology partners.
Coordinate vendor arrival instructions, access requirements, and documentation, including certificates of insurance, with property management.
Support visitor management, guest registration, and access coordination with building security and property management.
Draft and coordinate tenant communications, including newsletters, building app updates, digital signage, event promotions, and applicable social media content, following brand standards and approval processes.
Support tenant onboarding, welcome experiences, leasing tours, appreciation initiatives, and hospitality touchpoints.
Respond to tenant inquiries, service requests, and reservation questions; coordinate follow-up and escalate concerns to support timely resolution and service recovery.
Maintain knowledge of local businesses, community resources, and neighborhood partnerships to enhance tenant experiences.
Support planning and execution of tenant events, wellness programming, community activations, and hospitality initiatives.
Maintain programming calendars; coordinate event logistics, vendors, and supplies; and support event setup, registration, execution, and breakdown across assigned buildings.
Track attendance, tenant feedback, engagement metrics, and amenity utilization, and share observations and reports to inform improvements.
Support scheduling, documentation, inventory management, operational reporting, event expense tracking, invoice organization, and identification of discrepancies against approved budgets.
Work with the centralized Presence platform team, under the Senior Workplace Experience Manager's direction, on marketing initiatives, building app administration, training, best practices, data collection, and portfolio-wide programs.
Participate in coordination meetings and maintain schedules, status updates, and handoff notes to support consistent service across assigned buildings.
Perform other related duties as assigned.