Workplace Experience Coordinator - San Francisco, CA

CBRE HV•San Francisco, CA

19d•Onsite

About The Position

The Workplace Experience Coordinator delivers a world-class customer service experience to employees and guests of a designated building. As part of CBRE’s Workplace Experience function, the role provides white-glove hospitality and helps create a welcoming workplace environment and daily experience. The position follows established procedures and detailed directions to address straightforward problems, with limited opportunity to exercise discretion.

Requirements

Currently authorized to work in the United States without requiring visa sponsorship now or in the future.
High school diploma, GED, or equivalent experience.
At least 3–4 years of front desk, concierge, customer service, or other hospitality experience.
Open and flexible work schedules.
Ability to comprehend and interpret instructions and memos and ask clarifying questions.
Willingness to present information to an internal department and/or large groups of employees.
Comfort meeting and engaging new people with a warm demeanor, assessing circumstances, empathizing, and offering help.
Strong attention to detail and verbal and written communication skills.
Ability to perform work involving significant walking or other mobility, extended standing, reaching, bending, stooping, pushing and/or pulling, and frequent lifting of up to 40 lbs.
Working knowledge of Google Docs and Slack.

Nice To Haves

Some experience with Jira.

Responsibilities

Serve as the first point of contact for people entering the facility and welcome them warmly.
Issue visitor and parking passes and follow security protocols.
Answer telephone calls professionally.
Create presentations and speak to groups of varying sizes.
Arrange and confirm recreational, dining, and business activities on behalf of requestors.
Manage janitorial and maintenance work orders as needed.
Coordinate and execute workplace services, including mail, office supplies, and onboarding.
Acknowledge and address inquiries or complaints from employees, guests, and co-workers in a professional, customer-service-driven manner.
Organize and manage on-site events, including securing event space, setting up and tearing down rooms, and delivering supplies.
Follow property-specific security and emergency procedures and notify appropriate parties to help ensure building occupants’ safety.
Coordinate with vendors supplying workplace services or goods.
Explain detailed or complicated information within the team and follow specific directions from the manager.