Workplace Experience Associate - San Francisco, CA

CBRE HV•San Francisco, CA

7d•Onsite

About The Position

As a CBRE Workplace Experience Associate, you will deliver customer service to employees and guests across a cluster of small San Francisco offices. The role owns day-to-day operational follow-through, keeping spaces ready, coordinating service delivery, and providing practical guidance to workplace peers. It is an onsite individual-contributor role with peer-mentoring responsibilities and no direct reports. The position reports to the Workplace Experience Manager and is onsite Monday through Friday.

Requirements

Applicants must be currently authorized to work in the United States without the need for visa sponsorship now or in the future.
At least 4 years of experience in workplace experience, hospitality, office operations, facilities coordination, or related operational environments.
Strong organization, prioritization, and follow-through, including the ability to manage concurrent requests and coordinate cross-functional partners and service providers.
Sound judgment and independent problem-solving within defined authority, including knowing when to escalate and how to present actionable recommendations.
Clear written and verbal communication, strong interpersonal skills, and a collaborative, service-oriented approach.
Familiarity with Google Workspace, Jira, Slack, and room-booking or workplace-management platforms, with ability to learn new systems.
Adaptability, attention to detail, and composure when priorities change or information is incomplete.
Ability to move regularly between buildings and stand or walk while supporting onsite operations.
Ability to lift and transport workplace or office supplies up to 50 pounds as needed.

Nice To Haves

Experience supporting high-growth, multi-building workplaces, including office openings, moves, or improvement projects.
Experience mentoring or training peers without formal supervisory authority, including workplace processes, hospitality, and service etiquette.
Experience improving service workflows and developing practical procedures, operational playbooks, or employee experience programs.

Responsibilities

Conduct routine site walks and coordinate corrective action for workstations, meeting rooms, furniture, lighting, cleaning, and supplies; verify reported issues are resolved.
Support employees and guests, including visitor and vendor check-in and escorting under site access procedures.
Support employee and client events, philanthropy, and sustainability activities with setup, troubleshooting, materials, badges, and lanyards.
Own requests across Jira, Slack, and workplace systems from intake and triage through assignment, follow-up, and confirmed closure.
Track requesters, responsible teams, priorities, due dates, and status for needs such as seating, reservations, access, and meal-delivery support; keep employees informed and provide the manager visibility into outstanding work.
Resolve routine issues within defined authority and escalate safety or security concerns, service disruptions, conflicting priorities, and decisions beyond the role’s authority.
Coordinate building management, movers, catering, janitorial, and facilities providers, including schedules, access, insurance certificates, documentation, loading docks, deliveries, and installations.
Coordinate approved weekend or after-hours work and communicate plans, access arrangements, and expected impacts.
Verify provider work against agreed scope, document outstanding items, and follow through to closeout.
Support readiness for openings, moves, and space improvements by coordinating seating, equipment, signage, access, and punch lists; track dependencies and milestones with partner teams and flag blockers.
Translate manager-set priorities into daily work plans, help peers coordinate assignments and coverage, provide practical guidance, and model service standards.
Provide operational backup during PTO, absences, leadership travel, and peak periods, and maintain clear handoffs.
Document and improve site procedures, service expectations, request-routing workflows, onboarding guides, and coverage resources; use feedback and recurring issues to improve practices and train peers.
Coordinate supply replenishment and routine or urgent purchase requests through established processes, confirming ownership and approvals before commitment.
Maintain purchasing, vendor, and operational records in accordance with company policies.