Workplace Experience Coordinator - San Francisco, CA

CBRE HV•San Francisco, CA

13d•$65,000 - $75,000•Onsite

About The Position

The Workplace Experience Coordinator delivers a world-class customer service experience to employees and guests of a designated building. As part of CBRE’s Workplace Experience function, the role provides hospitality and workplace services, serves as the first point of contact for people entering the facility, and helps create a welcoming workplace environment. The position follows established procedures and detailed direction to resolve straightforward issues, with limited discretion.

Requirements

Currently authorized to work in the United States without visa sponsorship now or in the future.
High school diploma, GED, or equivalent experience.
At least 3–4 years of front desk, concierge, customer service, or other hospitality experience.
Open and flexible work schedules.
Ability to understand and interpret instructions and memos and ask clarifying questions.
Ability and desire to present information to an internal department and/or large groups of employees.
Comfort engaging with new people warmly, assessing circumstances, showing empathy, and offering help.
Strong attention to detail and verbal and written communication skills.
Ability to perform work involving significant walking or other mobility, extended periods of standing, reaching, bending, stooping, pushing and/or pulling, and frequently lifting up to 40 pounds.
Working knowledge of Google Docs and Slack.

Nice To Haves

Some experience with Jira.

Responsibilities

Greet people entering the facility and issue visitor and parking passes while following security protocols.
Answer telephone calls professionally, create presentations, and speak to groups of varying sizes.
Arrange and confirm recreational, dining, and business activities on behalf of requestors.
Manage janitorial and maintenance work orders as needed.
Coordinate and deliver workplace services, including mail, office supplies, and onboarding.
Acknowledge employee, guest, and co-worker inquiries or complaints and provide professional, customer-service-driven solutions.
Organize on-site events, including arranging event space, setting up and tearing down rooms, and delivering supplies.
Follow property-specific security and emergency procedures and notify appropriate parties to support building safety.
Coordinate with vendors supplying workplace services or goods.
Explain detailed information within the team and follow directions provided by the manager.