Associate, Workplace Experience

FTI Consulting•McLean, DC

4d•Onsite

About The Position

The Workplace Experience Associate supports the Washington, DC region and may be based in either the McLean or Bowie office, with regular travel between both locations and occasional travel to the DC headquarters. The role contributes to a best-in-class workplace experience by combining technology, workplace design, hospitality, and business services in a fast-paced environment. The associate acts as a cultural ambassador and service leader, creating a welcoming and professional office environment for employees and visitors while supporting workplace operations across multiple locations. The position supports workplace services such as reception, conference center operations, pantry services, catering, employee onboarding, and meeting and event management. It also supports operations including facilities management, security, repairs and maintenance, shared desk and room booking, space utilization, mail, printing, office supplies, emergency preparedness, contingency planning, and vendor management. The role offers opportunities to develop expertise in workplace experience, facilities operations, and corporate hospitality; build relationships across the organization; gain exposure to workplace technology and space-planning initiatives; and take ownership of regional programs and service improvements.

Requirements

At least 2 years of experience in workplace services, facilities management, office operations, hospitality, or a related field.
Strong customer service, organizational, communication, and problem-solving skills.
Experience coordinating vendors, events, and office operations while managing competing priorities.
Proficiency in Microsoft Office applications, particularly Outlook and Excel.
Ability to work onsite in the Washington, DC region and travel regularly between the McLean and Bowie offices, with occasional travel to DC headquarters.
Must be currently authorized to work in the United States on a full-time basis; the position will not sponsor applicants for work visas.

Nice To Haves

Experience in a corporate or professional services environment.
Familiarity with workplace technology, desk booking systems, space utilization, and visitor management platforms.
Experience with vendor management, invoice processing, budget tracking, and facilities coordination.
Exposure to Smart Working initiatives, office moves, event planning, and workplace health and safety procedures.

Responsibilities

Deliver customer service and serve as a primary contact for employees, visitors, and workplace inquiries.
Oversee daily office operations across the DC region, including workspace functionality, cleanliness, pantry and office supplies, digital signage, key management, visitor management, and shared calendars.
Coordinate workplace vendors, landlords, and building management to resolve operational issues, maintain service quality, and support facilities needs.
Process invoices, monitor workplace expenses, support budget management, and maintain documentation, shared files, and standard operating procedures.
Coordinate new-hire onboarding, including welcome communications, badge requests, office tours, and workspace orientation.
Plan and execute regional events, meetings, and employee engagement activities in partnership with leadership, committees, and vendors.
Support Smart Working initiatives by managing desk and room booking systems, monitoring space utilization, maintaining guidelines and signage, and resolving employee questions and booking issues.
Collect occupancy data and employee feedback to identify opportunities to improve workspace utilization and employee experience.
Assist the Director with office buildouts, including punch-list management, vendor and contractor coordination, and related project support.
Support workplace health and safety, emergency preparedness, and evacuation procedures, including access control, safety supplies, signage, and contingency planning.
Partner with the Director on workplace initiatives, process improvements, service delivery standards, and stakeholder engagement.