Workplace Experience Associate

CBRE HV•Bath, NH

About The Position

As a CBRE Workplace Experience Associate, you deliver customer service to employees and guests of a designated building. The position is part of the Workplace Experience function and provides support for building visitors, employees, vendors, and the team. You work under minimal supervision, follow manager direction, and contribute to improving team processes and efficiency. The role includes welcoming and assisting people entering the facility, handling visitor and parking passes, supporting activities and meetings, responding to inquiries or complaints, and following building security and emergency procedures. It also involves supporting new-hire orientation and training, reviewing client materials for brand compliance, and gathering and analyzing information to address complex problems. Applicants must be authorized to work in the United States without current or future visa sponsorship. CBRE offers a competitive compensation package with medical, dental, vision, 401(k), disability, paid holidays, and vacation benefits.

Requirements

High school diploma or GED.
Three to four years of job-related experience.
Comprehensive understanding of processes, procedures, systems, and concepts within the job function.
In-depth knowledge of Microsoft Office products, such as Word, Excel, and Outlook.
Advanced organizational skills and an inquisitive mindset.
Current authorization to work in the United States without the need for visa sponsorship now or in the future.

Responsibilities

Serve as the first point of contact for people entering the facility and greet them in a friendly, welcoming manner.
Issue visitor and parking passes, follow security protocols, and escort visitors to the proper locations.
Answer telephone calls professionally and create presentations and speak to groups of varying sizes.
Arrange and confirm recreational, dining, and business activities on behalf of requestors.
Approve janitorial or maintenance work orders as needed and address issues with vendors or staff.
Resolve inquiries or complaints from employees, guests, and co-workers with professional, customer-service-driven solutions.
Support the team with office supply management, meeting coordination, and equipment care as directed.
Review customized client materials to ensure they follow brand guidelines.
Follow property-specific security and emergency procedures and notify management to help ensure the safety of individuals in the building.
Deliver new-hire orientation, training, and coaching.
Follow manager directions and work under minimal supervision.
Gather and analyze data to identify and solve complex problems that arise with little or no precedent.
Suggest improvements to existing processes and solutions to improve team efficiency.
Evaluate and communicate unusual or complex content concisely and logically.