Workplace Experience Coordinator - San Jose, CA (298898)

CBRE HV•San Jose, CA

About The Position

As a CBRE Workplace Experience Coordinator, you will deliver a world-class customer service experience to employees and guests of a designated building. This role is part of the Workplace Experience function, which provides customer service to clients and visitors. Duties are clearly defined, with detailed methods and tasks; the coordinator uses existing procedures to solve straightforward problems and has limited opportunity to exercise discretion.

Requirements

High school diploma or GED.
Up to 2 years of job-related experience.
Ability to follow basic work routines and standards.
Communication skills to exchange straightforward information.
Working knowledge of Microsoft Office products such as Word, Excel, and Outlook.
Strong organizational skills and an inquisitive mindset.

Responsibilities

Serve as the first point of contact for people entering the facility and greet them in a friendly, welcoming manner.
Issue visitor and parking passes and follow security protocols.
Answer telephone calls professionally, create presentations, and speak to groups of various sizes.
Arrange and confirm recreational, dining, and business activities on behalf of requestors.
Manage janitorial or maintenance work orders as needed.
Coordinate and execute workplace services, including mail, office supplies, and onboarding.
Acknowledge inquiries or complaints from employees, guests, and co-workers and provide solutions professionally.
Organize and manage on-site events, including securing event space, setting up and tearing down rooms, and delivering supplies.
Follow property-specific security and emergency procedures and notify appropriate parties to help ensure building safety.
Coordinate with vendors supplying workplace services or goods.
Explain detailed or complicated information within the team and follow directions provided by the manager.