Workplace Experience Coordinator (US)

Elevance Health • Indianapolis, IN

3d • Onsite

About The Position

The Workplace Experience Coordinator proactively maintains a pleasant, responsive workplace environment that meets the daily functional needs of an assigned site or zone and enhances the experience of guests and associates. This is an onsite role based at Elevance Health’s Indianapolis, Indiana PulsePoint. Associates work at the posted location full-time; candidates must live within a reasonable commuting distance unless an accommodation is granted as required by law. The schedule is Monday through Friday, 7 a.m. to 4 p.m., with some flexibility needed.

The coordinator receives requests and complaints, takes appropriate action, and relays requests to corporate service teams and external vendors. The role also coordinates facility reservations, meetings, and campus events; checks facilities for event readiness and daily issues; monitors service work orders and escalates unmet needs; and recommends improvements based on observed customer needs and satisfaction feedback.

The position requires a high school diploma or GED and at least five years of progressive customer service experience in real estate, travel, or hospitality. Advanced study, experience serving executives or VIPs, meeting and event planning, customer satisfaction data, Microsoft Office Suite, problem-solving, communication, and hospitality experience are preferred. The role is classified as non-management and non-exempt.

Requirements

• High school diploma or GED.
• At least five years of progressive customer service experience within the real estate, travel, or hospitality industries.
• Ability to work onsite full-time at the Indianapolis, Indiana PulsePoint, within a reasonable commuting distance unless an accommodation is granted.
• Availability to work Monday through Friday, 7 a.m. to 4 p.m., with some flexibility needed.

Nice To Haves

• Advanced study.
• Prior experience interacting with and serving executives and/or VIPs.
• Experience planning meetings and events.
• Experience reviewing customer satisfaction and survey data.
• Knowledge of Microsoft Office Suite and other tools.
• Strong problem-solving and communication skills.
• Hospitality experience.
• Ability to lead through service, collaboration, and empowerment; prioritize team and associate needs while building trust, accountability, and an inclusive environment.

Responsibilities

• Receive requests and complaints, take related actions, and relay requests to corporate services and external vendors.
• Reserve facilities and work with event and meeting contacts and planners to assess facility needs and provide high-quality service.
• Coordinate with internal and external teams and vendors to execute campus events.
• Inspect facilities for event readiness and daily issues, and identify needed improvements.
• Monitor service work order completion and follow escalation processes for unmet needs.
• Recommend facility and process improvements to address customer needs and satisfaction survey feedback.

Benefits

• Merit increases
• Paid holidays
• Paid Time Off
• Incentive bonus programs, unless covered by a collective bargaining agreement
• Medical benefits
• Dental benefits
• Vision benefits
• Short- and long-term disability benefits
• 401(k) with matching
• Stock purchase plan
• Life insurance
• Wellness programs
• Financial education resources

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED