Workplace Experience Coordinator (US)

Elevance Health • Indianapolis, IN

1d • Onsite

About The Position

The Workplace Experience Coordinator proactively maintains a pleasant, responsive workplace environment that meets the daily functional needs of an assigned site or zone and enhances the experience of guests and associates. This is an onsite role at the Indianapolis, Indiana PulsePoint. Associates work at the posted location full-time, and candidates must live within commuting distance unless an accommodation is granted as required by law. The stated schedule is Monday through Friday, 7 a.m. to 4 p.m., with some flexibility needed.

The coordinator receives workplace requests and complaints, takes related action, and relays requests to corporate services and external vendors. The role supports facility reservations and events, coordinates with internal and external teams, checks event readiness and daily facility conditions, tracks work orders and escalates unmet needs, and recommends facility or process improvements based on observed customer needs and satisfaction feedback.

Requirements

• High school diploma or GED.
• At least five years of progressive customer service experience in the real estate, travel, or hospitality industries.
• Knowledge of Microsoft Office Suite and other tools.
• Strong problem-solving and communication skills.
• Demonstrated ability to lead through service, collaboration, and empowerment; prioritize the needs of the team and associates; and build trust, accountability, and an inclusive environment.
• Ability to work onsite at the Indianapolis, Indiana PulsePoint, within commuting distance unless an accommodation is granted as required by law.
• Availability to work Monday through Friday, 7 a.m. to 4 p.m., with some flexibility.

Nice To Haves

• Advanced study.
• Prior experience interacting with and servicing executives and/or VIPs.
• Previous experience planning meetings and events.
• Prior experience reviewing customer satisfaction and survey data.
• Hospitality experience.

Responsibilities

• Receive workplace requests and complaints, take related action, and relay requests to corporate services and external vendors.
• Reserve facilities and work with event and meeting contacts and planners to assess facility needs and provide high-quality services.
• Coordinate with internal and external teams and vendors to execute campus events.
• Inspect facilities for event readiness and daily issues, identifying needed improvements.
• Monitor service work order completion and follow escalation processes for unmet needs.
• Recommend facility and process improvements to address customer needs and guest and associate satisfaction survey feedback.

Benefits

• Merit increases
• Paid holidays
• Paid time off
• Incentive bonus programs, unless covered by a collective bargaining agreement
• Medical benefits
• Dental benefits
• Vision benefits
• Short-term disability benefits
• Long-term disability benefits
• 401(k) with match
• Stock purchase plan
• Life insurance
• Wellness programs
• Financial education resources

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED