Workplace Experience Coordinator - Level 1

Bot Verification•San Jose, CA

1d•Onsite

About The Position

The Workplace Experience Coordinator is the first point of contact for people entering the facility and helps deliver workplace services in a professional, customer-service-oriented manner. The role handles visitor reception and security procedures, telephone calls, reservations, workplace requests, events, vendor coordination, and routine office services. Duties are clearly defined and follow established procedures, with limited discretion when resolving straightforward problems.

Requirements

High school diploma or GED.
Up to 2 years of job-related experience.
Client-facing skills.
Communication skills to exchange straightforward information and explain detailed information within the team.
Customer service skills.
Ability to follow basic work routines and standards.
Working knowledge of Microsoft Office products, such as Word, Excel, and Outlook.
Basic computer skills.
Strong organizational skills and an inquisitive mindset.

Responsibilities

Greet people entering the facility and issue visitor and parking passes while following security protocols.
Answer telephone calls professionally and create presentations and speak to groups of varying sizes.
Arrange and confirm recreational, dining, and business activities on behalf of requestors.
Manage janitorial and maintenance work orders as needed.
Coordinate and deliver workplace services, including mail, office supplies, and onboarding.
Acknowledge and respond professionally to inquiries or complaints from employees, guests, and coworkers.
Organize onsite events, including reserving event space, setting up and breaking down rooms, and delivering supplies.
Follow property-specific security and emergency procedures and notify appropriate parties to support building safety.
Coordinate with vendors providing workplace services or goods.
Explain detailed information within the team and follow directions from the manager.
Manage calendars and reservations.
Use existing procedures to resolve straightforward problems and perform clearly defined duties.