Workplace Experience Coordinator - Mountain View, CA

CBRE HV•Mountain View, CA

3d•Onsite

About The Position

The Workplace Experience Coordinator delivers a world-class customer service experience to employees and guests of a designated building. As part of CBRE’s Workplace Experience function, the role provides hospitality and helps create a welcoming workplace environment and positive daily experience. The position has clearly defined duties and detailed methods and tasks, using established procedures to address straightforward problems with limited discretion.

Requirements

Currently authorized to work in the United States without visa sponsorship now or in the future.
High school diploma, GED, or equivalent experience.
A minimum of 3–4 years of front desk, concierge, customer service, or other hospitality experience.
Open and flexible work schedules.
Ability to comprehend and interpret instructions and memos and ask clarifying questions.
Desire to present information to an internal department and/or large groups of employees.
Ability to meet and engage with new people warmly, assess circumstances, empathize, and offer help.
Strong attention to detail and verbal and written communication skills.
Ability to perform work requiring significant walking or other mobility; stand for extended periods; reach, bend, stoop, push, and/or pull; and frequently lift up to 40 lbs.
Working knowledge of Google Docs and Slack.

Nice To Haves

Some experience with Jira.

Responsibilities

Serve as the first point of contact for people entering the facility and greet them in a friendly, welcoming manner.
Issue visitor and parking passes and follow security protocols.
Answer telephone calls professionally.
Create presentations and speak to groups of varying sizes.
Arrange and confirm recreational, dining, and business activities on behalf of requestors.
Manage janitorial and maintenance work orders as needed.
Coordinate and execute workplace services, including mail, office supplies, and onboarding.
Acknowledge employee, guest, and coworker inquiries or complaints and provide professional, customer-service-driven solutions.
Organize and manage onsite events, including securing event space, setting up and taking down rooms, and delivering supplies.
Follow property-specific security and emergency procedures and notify appropriate parties to help ensure building occupants’ safety.
Coordinate with vendors supplying workplace services or goods.
Explain detailed or complicated information within the team and follow directions from the manager.