Workplace Experience Coordinator - Level 1

Aston Carter•Los Angeles, CA

3d•$27 - $27•Onsite

About The Position

The Workplace Experience Coordinator - Level 1 delivers a customer-focused experience to employees and guests by supporting daily workplace operations and services. The role helps create a welcoming, efficient, and organized environment by coordinating facilities services, events, and office resources. The position is based onsite in Los Angeles, California. It involves regular interaction with employees, visitors, vendors, and facilities partners; coordinating physical room setups; and handling office supplies, shipping, and receiving. Standard business hours are typical, with occasional flexibility to support events or special activities. The role uses Microsoft Office, email, and workplace systems, follows established procedures, and offers the possibility of growing into a permanent role.

Requirements

High school diploma or GED.
Two years of job-related experience; customer service, facilities coordination, or administrative support experience is ideal.
Ability to consistently follow basic work routines, standards, and established procedures.
Strong customer service orientation and ability to handle inquiries and complaints professionally.
Effective communication skills for exchanging straightforward information with employees, guests, vendors, and team members.
Working knowledge of Microsoft Office applications, including Word, Excel, and Outlook.
Strong organizational skills and ability to manage multiple tasks and priorities.
Inquisitive mindset and willingness to learn workplace processes and services.
Ability to coordinate maintenance and janitorial requests and track completion.
Basic understanding of coordination and administrative support tasks in an office or property management environment.

Nice To Haves

Experience in property management, ideally with exposure to professional services firms in real estate or facilities management.
Prior experience in workplace experience, facilities coordination, or office administration.
Comfort working with vendors and external service providers.
Experience supporting meetings and events, including room setup and teardown.
Strong people skills and ability to build rapport and maintain positive relationships with employees and guests.
Interest in long-term opportunities, including potential contract extension or conversion to a permanent role.

Responsibilities

Deliver a professional, customer-focused experience to employees and visitors, responding promptly and courteously to inquiries and requests.
Support janitorial and maintenance work orders by reporting, tracking, and helping ensure timely resolution.
Coordinate workplace services, including shipping and receiving, meeting and event setups, kitchenette and snack services, and office supplies.
Address employee and guest inquiries or complaints and provide appropriate customer-service-driven solutions.
Organize and manage onsite events, including setting up and tearing down rooms with requested furniture, fixtures, and equipment.
Follow property-specific security and emergency procedures and notify appropriate parties to support building safety.
Coordinate with vendors supplying workplace services or goods, ensuring service quality and timely delivery.
Follow manager directions and apply established routines, standards, and procedures in daily work.
Communicate detailed or complex information clearly within the team to support collaboration.
Use existing procedures to solve straightforward problems, escalating issues when necessary and exercising limited discretion within defined guidelines.
Provide general coordination and administrative support to workplace operations as required.