Workplace Experience Coordinator

Cushman & Wakefield•Norwalk, CT

52d•$59,500 - $70,000•Onsite

About The Position

The primary function of the Experience Coordinator is to deliver an exceptional hospitality experience for tenants, guests, and visitors while supporting the Experience Manager and property management team in the day-to-day execution of the property's tenant experience strategy. Serving as a visible, on-site ambassador for the asset, the Experience Coordinator is responsible for creating a welcoming environment, assisting with amenity and conference center operations, coordinating events and programming logistics, managing reservations, supporting tenant communications, and providing responsive, high-quality service that enhances the overall workplace experience.

Requirements

Exceptional hospitality and customer service skills.
Ability to partner with various teams including property management, engineering, and security.
Experience in coordinating reservations, room setup, and event logistics.
Proficiency in tenant communications through various channels.
Experience in supporting tenant onboarding and engagement initiatives.
Ability to respond promptly to tenant inquiries and service requests.
Knowledge of local businesses and community resources.
Experience in coordinating events, programming, and hospitality initiatives.
Skills in maintaining calendars, tracking attendance, and vendor coordination.
Ability to collect feedback and engagement data.
Experience with scheduling, administrative tasks, documentation, and inventory management.
Familiarity with platforms like Presence by Cushman & Wakefield is a plus.

Nice To Haves

Experience with the Presence by Cushman & Wakefield platform.

Responsibilities

Serves as a welcoming, on-site ambassador for the property, delivering exceptional hospitality and customer service to tenants, guests, and visitors.
Partners with the Experience Manager, property management, engineering, security, and service partners to support day-to-day operations and ensure a seamless tenant experience.
Assists with routine property walks, monitors the presentation and operational readiness of amenity spaces, and reports operational or hospitality opportunities to the Experience Manager.
Coordinates conference center and amenity reservations, room setup, vendor logistics, and event execution.
Supports visitor management procedures, guest registration, and access coordination in partnership with building security and property management.
Assists with tenant communications through the tenant engagement platform, digital signage, newsletters, and other communication channels.
Supports tenant onboarding, welcome experiences, leasing tours, appreciation initiatives, and hospitality touchpoints.
Responds promptly to tenant inquiries, service requests, and day-to-day needs, escalating issues as appropriate.
Maintains knowledge of local businesses, community resources, and neighborhood partnerships to enhance the tenant experience.
Coordinates the planning and execution of tenant events, wellness programming, community activations, and hospitality initiatives.
Maintains the property programming calendar, amenity reservations, event logistics, attendance tracking, and vendor coordination.
Assists with collecting tenant feedback, participation metrics, and engagement data to support continuous improvement initiatives.
Supports the Experience Manager with scheduling, administrative tasks, documentation, inventory management, and operational reporting.
Partners with the centralized Presence by Cushman & Wakefield platform to support marketing initiatives, best practices, and portfolio-wide programs.
Performs other related duties as assigned.