Workplace Experience Associate

DDN•New York, NY

9d•$80,000 - $110,000•Onsite

About The Position

DDN is seeking a Workplace Experience Associate to help create an exceptional employee and visitor experience in its New York office. As a welcoming, hospitality-focused point of contact, this person supports day-to-day workplace operations, coordinates office services and events, and helps bring DDN's culture to life through outstanding service, positivity, and attention to detail. The role is suited to someone who enjoys building relationships and creating memorable experiences for employees, customers, and guests.

Requirements

1–3 years of experience in workplace experience, hospitality, office administration, customer service, reception, hotel operations, events, or a related field.
Proven ability to provide exceptional customer service and create positive experiences for employees and guests.
Experience working in a fast-paced environment where priorities can shift quickly.
Naturally outgoing, friendly, and personable, with a genuine passion for helping people.
Strong hospitality mindset and a “no task is too small” approach.
Positive attitude, high energy, and enthusiasm for creating memorable experiences.
Excellent verbal and written communication skills.
Strong organizational skills and attention to detail.
Ability to multitask, stay calm under pressure, and maintain professionalism with employees, customers, and executives.
Proficiency with Microsoft Office and workplace technology tools.

Nice To Haves

Experience supporting meetings, events, food service, hospitality, or front-desk operations.
Previous experience in a technology company, hospitality environment, luxury hotel, coworking space, or corporate office.

Responsibilities

Serve as the primary point of contact for employees, visitors, and guests, creating a warm, welcoming, and professional office experience.
Greet and assist visitors, customers, candidates, and executives.
Support employee onboarding activities, office tours, welcome experiences, and workplace communications.
Maintain office presentation standards and keep spaces guest-ready and aligned with DDN's brand.
Support daily workplace operations, including conference room readiness, seating support, office supplies, pantry management, and general workplace needs.
Coordinate office deliveries, mail, shipments, and vendor visits.
Help resolve employee workplace requests quickly and professionally.
Partner with IT, Security, People, and Facilities teams to support a seamless workplace experience.
Monitor office spaces throughout the day to proactively identify and address issues.
Coordinate catering, food service, and hospitality support for meetings, events, executive visits, and customer engagements.
Assist with planning and executing employee programs, celebrations, cultural events, and workplace activities.
Keep conference rooms, kitchens, café spaces, and common areas stocked, organized, and presentation-ready.
Build positive relationships with building management, vendors, and service providers.
Coordinate routine service visits and support workplace maintenance requests.
Help ensure workplace services are delivered efficiently and to a high standard.