Workplace Experience Associate

Traversal•New York, NY

2d•$80,000 - $120,000•Onsite

About The Position

As Traversal’s Workplace Experience Associate, you will help shape how the team works, grows, and experiences the office. You will run day-to-day operations for the New York City office, create a welcoming environment for employees and visitors, plan events, and support the rituals that reinforce company culture. Working closely with Operations, leadership, and colleagues across the company, you will also build and improve systems as the organization scales. The role includes managing the office space and vendor relationships, supporting founders with scheduling and administrative needs (excluding the CEO), and taking on projects such as swag management and other ad hoc requests. You will plan in-office and team events and take responsibility for thoughtful touches that make the workplace and visitor experience memorable. This is a full-time, in-person role based in New York, with work in the office five days per week.

Requirements

At least 3 years of experience in office management, executive support, events, or another fast-moving operations role.
Exceptional organization and follow-through.
A hospitality mindset and genuine care for candidates’, teammates’, and guests’ experiences.
Strong communication skills and sound judgment when representing Traversal with customers, vendors, and partners.
Comfort with ambiguity and the drive to create structure where none exists.
Ability to work effectively in early-stage startup environments with high ownership and evolving priorities.

Nice To Haves

Experience planning offsites or large team events end-to-end.
Familiarity with the New York City vendor and event landscape.

Responsibilities

Welcome employees, customers, and candidates by providing clear visiting instructions, greeting them warmly, and offering refreshments.
Run day-to-day operations of the New York City office, including the front desk, mail, NDAs, supplies, food vendors, cleaning staff, and coordination with building management.
Keep shared spaces tidy and supplies stocked, and follow through on resolving office issues.
Manage relationships with building management and vendors, including IT and security, set delivery expectations, and hold vendors accountable.
Partner with Operations to establish office policies and reinforce workplace practices.
Provide scheduling and administrative support to founders, excluding the CEO, as needed.
Identify and improve inefficient processes; build repeatable systems, scheduling workflows, and documentation for office operations and events.
Support ad hoc requests and projects, including swag management and special projects.
Plan and run in-office and team events, including monthly birthdays, anniversaries, All Hands snacks, happy hours, the holiday party, and team travel.
Manage candidate and customer gifts, swag, and other details that enhance the guest and team experience.