Workplace Experience Associate

Traversal•New York, NY

14h•Onsite

About The Position

Traversal is hiring a Workplace Experience Associate to manage the day-to-day experience of its New York office and help the team work, grow, and connect. The role focuses on creating a welcoming, well-run office that reflects the company’s values, supporting workplace operations and events, and building systems as the company scales. The Associate will partner with the Operations team, leadership, and employees across the company, and provide scheduling and administrative support to founders other than the CEO as needed. This is a full-time, in-person role based in New York near Madison Square Park, with work in the office five days a week. The U.S. base salary range is $80,000–$120,000, plus equity and benefits. Individual compensation depends on experience, skills, and job-related knowledge.

Requirements

At least 3 years of experience in office management, executive support, events, or another fast-moving operations role.
Exceptional organization and follow-through.
A hospitality mindset and genuine care for candidates’, teammates’, and guests’ experiences.
Strong communication skills and sound judgment when representing Traversal with customers, vendors, and partners.
Comfort with ambiguity and motivation to create structure where none exists.
Ability to work effectively in an early-stage startup environment with high ownership and evolving priorities.

Nice To Haves

Experience planning offsites or large team events end-to-end.
Familiarity with the New York City vendor and event landscape.

Responsibilities

Welcome employees, customers, and candidates by providing clear visiting instructions, greeting them, and offering drinks or snacks.
Run day-to-day operations for the New York office, including the front desk, mail, NDAs, supplies, food vendors, cleaning staff, and coordination with building management.
Keep shared spaces tidy and supplies stocked, and follow issues through to resolution by involving the appropriate people.
Manage relationships with building management and vendors, including IT and security, communicate expectations and deadlines, and hold vendors accountable.
Partner with Operations to establish and reinforce office policies and ways of working.
Provide scheduling and administrative support to founders other than the CEO as needed.
Identify operational inefficiencies and independently build repeatable processes, documentation, and workflows for office operations and events.
Support ad hoc work such as swag management, special projects, and one-off requests.
Plan and run office and team events, including monthly birthdays, anniversaries, All Hands snacks, happy hours, holiday parties, and team travel.
Manage candidate and customer gifts, company swag, and other details that improve the guest and team experience.