Workplace Experience Ambassador
About The Position
The Workplace Experience Ambassador creates a welcoming, seamless, and memorable in-office environment for clients, visitors, and employees. The role combines hospitality, administrative coordination, and personalized service, with a focus on anticipating needs, exceeding expectations, and contributing to a positive office culture. The position supports client requests and concierge services, coordinates catering and office events, maintains shared workspaces and supplies, gathers feedback to improve service, and helps clients and guests navigate emergencies. The schedule is Monday through Friday, 8:00 AM to 5:00 PM. The role reports to a Client Services Supervisor, Client Services Manager, or equivalent leadership.
Requirements
- High school diploma.
- Experience in client-facing or hospitality roles in a corporate setting.
- Strong communication, organization, and problem-solving skills.
- Tech-savvy, adaptable, and proactive in a fast-paced environment.
- Professional, discreet, service-oriented, and polished demeanor.
- Ability to lift or move 40–60 lbs. using standard equipment.
- Ability to stand, walk, bend, kneel, or sit for extended periods.
- Manual dexterity and vision to operate office equipment and perform assigned duties.
Nice To Haves
- Degree in hospitality or a related field.
- Hospitality or customer service certification.
Responsibilities
- Greet and welcome clients and guests warmly and professionally.
- Anticipate client needs and provide personalized service.
- Maintain client preference profiles to tailor experiences and create thoughtful moments.
- Build lasting relationships and positively shape office culture.
- Act as the central contact for client requests and ensure timely follow-up and resolution.
- Provide information and arrange services such as transportation, local amenities, and dining.
- Support document scanning and printing, and deliver office supplies.
- Coordinate catering for meetings and events, ensuring high-quality presentation.
- Assist with planning and executing office events, including setup, decorations, and guest management.
- Conduct regular floor walks to keep common areas clean, organized, and welcoming.
- Monitor and restock supplies, manage printers, and secure unclaimed print jobs.
- Maintain client lounges, reception areas, and shared spaces to a high standard.
- Gather and analyze client feedback to improve services and experiences.
- Identify areas for improvement and implement solutions proactively.
- Know emergency procedures and guide clients and guests safely during emergencies.
- Serve as a point of contact for client safety and well-being.
Benefits
- Career growth opportunities.
- Learning and development.
- Employee recognition programs.
- Paid time off: full-time employees receive a minimum of 80 hours per calendar year; part-time and temporary employees receive a minimum of 1 hour per 30 hours worked. Amounts may increase based on tenure or assigned account.
- Bonuses for employee and client referrals for current employees.
- Medical insurance.
- Dental insurance.
- Vision insurance.
- Health care flexible spending account (HCFSA).
- Dependent care flexible spending account (DCFSA).
- Health savings account (HSA).
- Commuter transit and parking pre-tax plans.
- Supplemental life insurance.
- Accident insurance.
- Critical illness insurance.
- Hospital indemnity insurance.
- Legal program.
- Identity theft protection.
- Pet discounts and pet insurance.
- Group home and auto insurance.
- Employee assistance program (EAP).
- Short-term disability insurance.
- Life insurance.
- Education discounts.
- 401(k) with matching.
- Entertainment discounts.
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What This Job Offers
Job Type
Full-time
Education Level
High school or GED
