WORKPLACE AMBASSADOR
About The Position
The Workplace Ambassador creates a welcoming, safe, and functional workplace by providing hospitality-focused support to employees and visitors. As a visible on-site resource, the Ambassador addresses workplace needs, coordinates with service partners, and helps foster a positive employee experience. The role involves welcoming and assisting employees and visitors, educating them about workplace resources and protocols, and monitoring the readiness of workspaces and shared areas. The Ambassador supports meeting-room setup, identifies and troubleshoots workplace issues, coordinates service requests through resolution, and works with Facilities, Technology, and other partners on recurring concerns. The position also supports engagement activities, gathers employee feedback, and assists with wayfinding, room reservations, scheduling issues, and conference-center needs.
Requirements
- Service-focused, flexible, collaborative, and comfortable engaging with employees and visitors.
- Strong relationship-building, communication, and problem-solving skills, with the ability to remain calm under pressure.
- Basic technology troubleshooting skills and proficiency in Outlook, Excel, Word, and PowerPoint.
- Ability to work the assigned on-site schedule, maintain appropriate coverage, and remain mobile for most of the day.
- Comfortable performing light room-setup tasks safely and requesting additional support when needed.
Responsibilities
- Welcome employees and visitors; provide workplace assistance, directions, escorts, site tours, and local information.
- Educate employees about workplace resources, amenities, and protocols, and support new hires and employees relocating to the site.
- Conduct proactive floor walks, remain visible and mobile, and monitor the readiness of workspaces, meeting rooms, shared areas, amenities, and office supplies.
- Assist with light conference-room setup and reconfiguration, following safety procedures and coordinating additional support when needed.
- Identify workplace, technology, cleanliness, maintenance, safety, and access concerns; perform basic troubleshooting and coordinate AV support when appropriate.
- Submit, track, escalate, and follow up on service requests through resolution in partnership with the responsible teams.
- Identify recurring issues and collaborate with Facilities and Technology teams on preventive solutions.
- Support workplace engagement activities and events with the Site Leader and other stakeholders.
- Gather employee feedback, communicate recurring themes, and connect employees with relevant resources.
- Build strong partner relationships and follow established service and escalation standards.
- Assist with wayfinding, room reservations, scheduling issues, meeting-space readiness, and other conference-center needs in partnership with the Connections team.
Benefits
- Medical insurance
- Dental insurance
- Vision insurance
- Life insurance and accidental death coverage
- Disability insurance
- Retirement plan
- Paid time off
- Holiday time off (varies by site/state)
- Associate Shopping Program
- Health and Wellness Programs
- Discount Marketplace
- Identity Theft Protection
- Pet insurance
- Commuter benefits
- Employee Assistance Program
- Flexible Spending Accounts (FSAs)
- Paid parental leave
- Personal leave
- Potential eligibility for paid and/or unpaid time-off benefits in accordance with applicable federal, state, and local laws
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What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
