Workplace Experience Ambassador

JLL•Webster, TX

5d•$42,000 - $50,900•Onsite

About The Position

As a Workplace Experience Ambassador, you will create exceptional workplace experiences for clients and their employees through a client-facing role that combines hospitality with operational expertise. You will serve as a visible advocate for service excellence, build relationships, and coordinate front desk operations, service delivery, and events. Through proactive communication, attentive care, and a hospitality-first approach, you will help make the workplace welcoming and ensure outstanding client service. The role is based on-site in Webster, Texas, and is scheduled for an eight-hour morning/day shift. Candidates must be authorized to work in the United States without visa sponsorship. The expected compensation is $42,000–$50,900 per year; final compensation depends on candidate qualifications, location, market conditions, and internal considerations.

Requirements

High school diploma or GED and 2–3 years of experience in hospitality management or similar client-facing service delivery roles.
Proficiency with Windows-based office software, including Microsoft Word, Excel, PowerPoint, and Outlook, and ability to learn and use AI tools for workflow automation and efficiency.
Exceptional interpersonal and communication skills, including ability to build rapport, demonstrate empathy, and communicate effectively with diverse stakeholders verbally and in writing.
Strong vendor management experience and ability to collaborate across teams and coordinate with service partners.
Ability to remain professional, composed, and discreet under pressure; handle confidential information and manage multiple priorities in a fast-paced environment.
Must be authorized to work in the United States without visa sponsorship.

Nice To Haves

Analytical ability to assess service delivery, identify operational trends, implement solutions, and contribute to process improvements.
Experience conducting service assessments, monitoring service-level agreement compliance, and maintaining performance metrics in facilities or workplace environments.
Initiative, flexibility, and leadership in owning projects, adapting to changing priorities, and exceeding client expectations.
Experience organizing and executing corporate events, employee engagement activities, or hospitality programs in professional workplace settings.
Enthusiasm for creating exceptional workplace experiences, continuous improvement, and adopting emerging technologies and best practices.

Responsibilities

Welcome guests and employees at reception and building entrances for at least two hours daily; manage arrivals, departures, badging, and office orientations.
Conduct floor walkthroughs of offices, conference rooms, mailrooms, and pantries to check supplies, maintenance, brand standards, and service gaps.
Act as the primary contact for client employee inquiries, troubleshoot service issues, respond to requests within one business day, and follow up through resolution.
Conduct routine service delivery assessments and walkthroughs to monitor service-level agreements, policies, and performance metrics, collaborating with facilities management.
Coordinate and operationalize client engagement events with account stakeholders and cross-functional teams, communicating before, during, and after events.
Build relationships with clients, employees, guests, and service partners; anticipate needs, identify issues, and provide hospitality-focused solutions.
Use AI tools and business intelligence to improve efficiency, automate routine administrative tasks, identify service trends, and support continuous improvement.