Workplace Experience Ambassador

JLL•Webster, TX

19h•$42,000 - $50,900•Onsite

About The Position

The Workplace Experience Ambassador is a client-facing role focused on creating exceptional workplace experiences through hospitality, operational support, and service coordination. The role serves as a visible advocate for service excellence, building relationships with clients, employees, guests, and service partners while supporting front desk operations, workplace standards, and events. The position contributes to welcoming, engaging spaces through proactive communication, attentive service, and continuous improvement.

Requirements

High school diploma or GED and 2–3 years of experience in hospitality management or similar client-facing service delivery roles.
Proficiency with Windows-based office software, including Microsoft Word, Excel, PowerPoint, and Outlook, and ability to learn and use AI tools for workflow automation and efficiency.
Exceptional interpersonal and communication skills, including the ability to build rapport, demonstrate empathy, and engage effectively with diverse stakeholders verbally and in writing.
Strong vendor management experience and ability to collaborate across teams and coordinate with service partners.
Ability to remain professional, composed, and discreet under pressure while handling confidential information and multiple priorities in a fast-paced environment.
Must be authorized to work in the United States without visa sponsorship.

Nice To Haves

Analytical skills to assess service delivery, identify operational trends, implement solutions, and contribute to process improvements.
Experience conducting service assessments, monitoring service-level agreement compliance, and maintaining performance metrics in facilities or workplace environments.
Initiative, flexibility, and leadership in taking ownership of projects, adapting to changing priorities, and exceeding client expectations.
Experience organizing and executing corporate events, employee engagement activities, or hospitality programs in professional workplace settings.
Enthusiasm for creating exceptional workplace experiences, a continuous improvement mindset, and willingness to adopt emerging technologies and best practices.

Responsibilities

Welcome guests and employees at reception and building entrances for at least two hours daily; manage arrivals, departures, badging, and office orientations.
Conduct floor walkthroughs of offices, conference rooms, mailrooms, and pantries to check stocking, maintenance, brand standards, and service gaps.
Serve as the primary contact for client employee inquiries, troubleshoot service issues, respond to requests within one business day, and follow up through resolution.
Assess service delivery through routine walkthroughs and monitor compliance with service-level agreements, policies, and performance metrics.
Collaborate with facilities management to maintain operational excellence.
Coordinate client engagement events with account stakeholders and cross-functional teams, including communication and execution before, during, and after activities.
Build relationships with clients, employees, guests, and service partners; anticipate needs, identify issues, and provide hospitality-focused solutions.
Use AI tools and business intelligence to improve operational efficiency, automate routine administrative tasks, identify service trends, and support continuous improvement.