Workplace Experience Ambassador

JLL • Chicago, IL

4d • $41,600 - $59,000 • Onsite

About The Position

As a Workplace Experience Ambassador at JLL, you serve as the professional face of the organization, delivering hospitality, reception, and administrative support to help maintain a seamless workplace. The role includes welcoming visitors, issuing badges and managing access, coordinating meeting rooms, supporting office operations, and providing administrative assistance to teams and executive leadership.

You will partner with security, facilities, and leadership teams, anticipate workplace needs, resolve or escalate issues, and manage confidential information and competing priorities with sound judgment. The position is on-site in Chicago, Illinois, and follows a Monday–Friday morning-shift schedule. Candidates must be authorized to work in the United States without visa sponsorship.

Requirements

• At least 3 years of reception, hospitality, or administrative support experience.
• Excellent proficiency in Microsoft Office Suite, including Word, Excel, PowerPoint, and Outlook.
• Strong organizational skills and the ability to multitask and manage competing priorities.
• Exceptional customer service skills and a professional, business-savvy presence.
• Ability to maintain strict confidentiality and exercise sound judgment.
• Flexibility to work outside normal hours when required, with a self-motivated and proactive approach.
• Strong interpersonal and communication skills, with a collaborative, team-oriented mindset.
• Must be authorized to work in the United States without visa sponsorship.

Nice To Haves

• Experience in real estate or corporate facilities environments.
• Bachelor's degree in business administration, hospitality, or a related field.
• Experience supporting executive-level personnel.
• Comfort collaborating across diverse, global teams.
• Interest in growing within workplace experience or administrative operations.

Responsibilities

• Greet visitors, manage sign-in and badge issuance, notify hosts of guest arrivals, and maintain the lobby and reception area to brand standards.
• Manage badges and access, including daily audits and landlord access cards, and coordinate access changes with Security.
• Coordinate meeting room bookings, troubleshoot facility and alarm issues, and create work orders for custodial, maintenance, or safety concerns.
• Provide administrative support to geographically dispersed teams and executive leadership, including calendar management across global time zones.
• Manage expense reports, corporate card reconciliation, and travel arrangements.
• Prepare correspondence, presentations, and other documents.
• Anticipate workplace needs, identify solutions, and escalate potential risks appropriately.
• Coordinate across teams for meetings, events, and backfill coverage, and take on ad hoc assignments as needed.

Benefits

• 401(k) plan with matching company contributions.
• Comprehensive medical, dental, and vision care.
• Paid parental leave at 100% of salary.
• Paid time off and company holidays.
• Early access to earned wages through Daily Pay.
• Supportive culture and comprehensive benefits package prioritizing mental, physical, and emotional health.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed