Workplace Benefits Implementation and Enrollment Coordinator

IHC Specialty Benefits•Saint Louis Park, MN

19d•$31 - $39•Onsite

About The Position

Trove Group is seeking an organized, proactive, client-focused professional to coordinate new employer benefit cases from verbal commitment through implementation, employee enrollment, and post-enrollment review. The coordinator serves as the central point of coordination among employers, referring agents or brokers, the Workplace Growth Manager, enrollment teams, technology partners, carriers, and third-party administrators. The role turns successful sales into clear implementation plans, keeps participants accountable to deadlines, and supports a smooth experience for employers and employees. It supports ICHRA and other workplace benefit solutions, including voluntary benefits. The position is based at Trove’s St. Louis Park, Minnesota office and is full-time. The base pay is $31.24–$39.05 per hour. The employee is eligible for medical, dental, vision, and life benefits and participation in the company 401(k) plan. Final offers within the stated range depend on relevant skills, education, and experience.

Requirements

At least 5 years of experience in employee benefits, insurance operations, client implementation, enrollment coordination, or project coordination.
Strong organizational skills and ability to manage multiple cases and competing deadlines.
Clear, professional communication with employers, brokers, employees, and internal teams.
Strong attention to detail when reviewing census data, enrollment records, and case documentation.
Comfort using CRM systems, spreadsheets, enrollment platforms, and virtual meeting tools.
Ability to anticipate problems, follow through independently, and escalate issues promptly.
Life and health insurance license required.

Nice To Haves

Experience with ICHRA, ACA coverage, voluntary benefits, Employee Navigator, or third-party administrators.

Responsibilities

Conduct the internal case handoff after a verbal sale, confirming employer goals, selected benefits, proposed effective date, and sales commitments.
Identify outstanding decisions, agreements, missing information, and potential obstacles; establish case checklists, timelines, and responsibilities.
Maintain accurate case information and progress updates in designated systems.
Schedule and coordinate employer kickoff meetings; explain the implementation process, required information, deadlines, and employer responsibilities.
Collect and validate employee census information and coordinate confirmation of eligibility, employer contributions, payroll schedules, and benefit selections.
Coordinate required agreements and documentation with internal teams and partners.
Develop enrollment plans suited to the employer’s workforce, locations, shifts, and communication needs.
Coordinate enrollment platform setup and review case details for accuracy.
Work with technology partners, carriers, and administrators to resolve setup issues; coordinate payroll deductions and employer funding requirements.
Confirm case readiness before enrollment begins and escalate unresolved launch issues.
Coordinate employee announcements, educational materials, benefit meetings, and enrollment instructions.
Schedule licensed enrollment professionals and confirm staffing, access, and meeting logistics.
Track enrollment progress, employee follow-up needs, and deadlines; direct employees to appropriate benefit, technical, or enrollment assistance.
Keep the employer, broker, and sales team informed during enrollment.
Track application submissions and coverage status; coordinate resolution of incomplete applications, missing documentation, discrepancies, and other outstanding items.
Arrange delivery and review of enrollment summaries and payroll deduction information.
Coordinate confirmation of employer funding, initial premium payment requirements, and effective dates.
Document unresolved issues with a clear owner and completion deadline.
Schedule and lead a post-enrollment review with the employer and relevant internal stakeholders.
Review participation, implementation results, payroll and billing questions, and outstanding issues; confirm the employer understands ongoing responsibilities and support channels.
Provide the ongoing service team with complete case documentation, contacts, commitments, and open items.
Capture feedback and recommend improvements for future implementations.
Comply with all applicable laws and regulations.
Perform other duties as assigned.