Workplace Associate

JLL•Columbus, OH

12d•Onsite

About The Position

The Workplace Associate provides comprehensive workplace management services to create a best-in-class experience while supporting routine facility operations. As the first point of contact at Reception, this role delivers authentic service experiences that strengthen the bond between JLL, its clients, and their guests. The position includes continuous monitoring of facility conditions, procurement management, work order coordination, and welcoming employees with genuine hospitality. It supports smooth operations through customer service, administrative support, and execution of duties to high professional standards. The position is on-site in Columbus, Ohio, and is scheduled Monday through Friday, 8:00 AM to 5:00 PM. Visa sponsorship is not provided; candidates must be authorized to work in the United States without sponsorship.

Requirements

Associate's degree in facilities management, building management, business, or a related field; or at least 2 years of experience in Facility or Property Administration.
Valid driver's license and reliable mobile transportation.
Superior customer service skills and ability to maintain professionalism in stressful situations.
Experience with Corrigo or other CMMS/Automated Work Order systems.
Proficiency in Microsoft Office applications, including advanced Excel skills for customizing administrative reports.
Strong written and verbal communication skills and excellent organizational abilities.
Ability to multitask, work independently, and demonstrate effective planning and time management skills.
Collaborative approach, with the ability to anticipate client needs and create memorable experiences.
Must be authorized to work in the United States without visa sponsorship.

Nice To Haves

Experience delivering authentic, caring, and timely services in a workplace or hospitality environment.
Knowledge of facility operations, procurement management, and vendor coordination.
Familiarity with visitor management systems and regulatory compliance requirements.
Experience with invoice processing and work order coordination.
Understanding of kitchen management and supplies ordering processes.

Responsibilities

Create a comfortable, welcoming, and hospitable environment for employees and guests while serving as the first point of contact at Reception.
Continuously monitor office and facility conditions, manage internal and building work order systems, and coordinate maintenance activities.
Handle internal and external communications, monitor the main phone line, and direct teammates and guests to appropriate contacts.
Manage visitor registration services, ensure regulatory compliance in access systems, and execute emergency response plans when necessary.
Maintain kitchen and break areas, monitor and stock supplies, and coordinate mail receipt, distribution, and outgoing deliveries.
Assist with meeting and conference room reservations and provide facility-specific support to the Workplace Management and project management teams.
Administer badge access systems, support budgetary requests and reporting, and ensure compliance with HSSE guidelines.