Workplace Exp Associate

CBRE HV•San Francisco, CA

13h

About The Position

As a CBRE Hospitality Associate, you’ll help make the venue welcoming, organized, and ready for events. This hands-on, floor-focused role combines tenant-facing hospitality, operational execution, and light event coordination. You’ll staff the amenity or reception desk, welcome tenants and guests, and prepare rooms between meetings and events by resetting furniture, staging supplies, and preparing refreshment stations. You’ll also manage inventory and storage areas, assist with event inquiries and documentation, and support event coordination. You’ll work closely with the Building Experience Manager and the Meetings and Events Manager to ensure the space and service reflect hospitality standards. This role is part of the Workplace Experience function, which provides customer service to clients and visitors of a designated building.

Requirements

High school diploma or GED.
3–4 years of job-related experience.
Comprehensive understanding of processes, procedures, systems, and concepts within the job function.
In-depth knowledge of Microsoft Office products, such as Word, Excel, and Outlook.
Advanced organizational skills and an inquisitive mindset.

Responsibilities

Staff the amenity or reception desk during assigned hours and greet tenants and guests.
Provide wayfinding and visitor assistance, and coordinate visitor management with property management and security as needed.
Maintain a polished, stocked front-of-house area aligned with building brand standards.
Respond to and route incoming event inquiries to the appropriate team member.
Prepare basic event documentation, including run-of-show notes, room diagrams, and setup instructions.
Support post-event follow-up, such as attendance tracking and feedback collection.
Assist with setup, check-in, and wrap-up for building activations, meetings, and events.
Support catering deliveries, refreshments, signage, and tenant-event operations.
Conduct visual walkthroughs of amenity areas to check cleanliness, supplies, and functionality.
Physically set up and break down furniture, signage, catering, and event materials; reset spaces so they are stocked and guest-ready.
Support administrative coordination, including vendor check-ins, delivery logging, and signage updates.
Embody Industrious’s Transformational Hospitality principles and steps of service, communicating confidently and empathetically while resolving issues or requests.