Workforce Operations Assistant

Eckerd Connects • Kenansville, NC

17h

About The Position

The Workforce Operations Assistant provides administrative and clerical support for workforce programs. The role supports daily office operations and program activities, including participant scheduling, reporting, records management, data quality, follow-up services, and compliance audits. Eckerd Connects delivers WIOA services through contracts and partnerships to support career pathways for youth, adults, and dislocated workers.

Requirements

• High school diploma or equivalent.
• At least 2 years of hands-on administrative support experience.
• Proficiency in MS Word, MS Excel, MS PowerPoint, and MS Outlook.
• Knowledge of standard office equipment.
• Excellent written and verbal communication skills.
• Ability to prioritize projects.
• Strong problem-solving skills.
• Good research skills and attention to detail.
• Appropriate and valid state driver’s license; must meet Eckerd’s Auto Insurance requirements and be able to drive for business purposes.
• Must pass a drug screen in compliance with the Substance Abuse and Drug-Free Workplace policy.

Responsibilities

• Screen and field calls, manage calendars, arrange meetings and program events, prepare reports, file and enter data, receive and direct visitors, process word documents, and create spreadsheets and presentations.
• Provide general administrative and clerical support, including mailing, scanning, faxing, copying, reserving space, ordering refreshments, and preparing presentation materials for meetings and workshops.
• Schedule participant intake, orientation, and workshops.
• Establish and maintain monthly and quarterly reports for internal and external customers and community partners, ensuring information flows accurately and on time.
• Develop and maintain an organized, accurate, up-to-date, clearly marked filing system.
• Ensure documentation is scanned accurately into the database and/or State Reporting System.
• Contact participants monthly for follow-up services and document their current status.
• Conduct random file audits to ensure compliance with Federal, State, and local requirements.

Benefits

• Low-cost medical, dental, and vision insurance
• 19 days of paid time off in the first year
• 11 paid holidays
• Retirement savings plan with employer match up to 5%
• Flexible spending accounts
• Paid short-term and voluntary long-term disability
• Group Term Life and AD&D Insurance
• Voluntary term life insurance
• Public Service Loan Forgiveness (PSLF) eligible employer
• PTO Exchange

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED