Workforce Operations Analytics Specialist

Hays Electrical Services•Houston, TX

About The Position

The Workforce Operations Analytics Specialist is the day-to-day engine behind Hays Electrical Services' labor tracking program. Reporting directly to the Director of Field Workforce, this role collects, validates, and maintains job site and field labor data, supports field supervisors in reporting it accurately, and helps keep the company-wide labor dashboard reliable and current. The Specialist works in conjunction with the Field Workforce Coordinators to keep field data flowing accurately. This is a hands-on, detail-oriented role suited to someone who is organized, proficient working with data, and comfortable communicating with crews and supervisors in the field. The role is primarily office/desk-based, with regular job site visits to support data collection and field supervisors. Local travel between office and field locations may be needed, and the Specialist must safely navigate active job sites using required personal protective equipment.

Requirements

At least 1 year of experience in workforce operations, HR operations, administrative support, data entry/reporting, or a related role; ideally in construction, field services, or a similarly distributed field workforce.
Working proficiency in Excel, including sorting, filtering, formulas, and pivot tables, and comfort learning new software platforms.
Strong attention to detail and a demonstrated focus on data accuracy.
Clear written and verbal communication skills, including comfort working with field supervisors and crews.
Strong organizational skills and ability to manage recurring deadlines and multiple priorities.
High school diploma or equivalent.

Nice To Haves

Associate's or bachelor's degree.
Background or experience using Workforce Platform, Rivet, or another platform.
Experience in the electrical, construction, or skilled trades industry.
Familiarity with field labor tracking, time and attendance systems, or job costing tools.
Exposure to dashboards or reporting tools such as Power BI or Tableau.
Experience supporting workforce development, training, or apprenticeship-style programs.

Responsibilities

Collect, enter, and update job site and field labor data, including headcount, crew assignments, hours, and allocation by job, in the labor tracking platform.
Review incoming data, including data gathered by Field Workforce Coordinators, for accuracy and completeness; identify gaps, duplicates, and inconsistencies and resolve them with the responsible supervisor or project manager.
Follow and reinforce established data entry standards so dashboard data remains reliable.
Meet daily and weekly data update deadlines so the dashboard reflects current site activity.
Prepare routine labor reports and dashboard views for the Director of Field Workforce and Executive Leadership.
Support analysis of staffing trends, utilization by job and crew, and labor cost; flag anomalies such as understaffed jobs or labor overruns to the Director of Field Workforce.
Assist with ad hoc data pulls and reports for leadership meetings, audits, and workforce planning sessions.
Help test dashboard updates and report user feedback to the Director of Field Workforce for continuous improvement.
Serve as the first point of contact for field supervisors with questions about labor reporting and the tracking platform.
Provide guidance and quick-reference support to field staff on submitting labor data correctly and on time.
Make periodic job site visits to observe data collection in practice and identify process improvements.
Promptly escalate unresolved data or staffing issues to the Director of Field Workforce.
Maintain documentation of data entry procedures, report schedules, and common issue resolutions.
Work with Field Workforce Coordinators to share job coverage, align data collection practices, and avoid duplicate effort.
Work with the Director of Field Workforce to support alignment of tracking data with broader workforce and training initiatives, such as the field training program.