Workforce Operations Manager

CTDI•West Goshen Township, PA

About The Position

The Workforce Operations Manager delivers consultative staffing solutions for tactical and operational service delivery across an assigned division. The role oversees, plans, and directs direct-hire and temporary-agency high-volume hourly recruiting and new-employee orientation across multiple branches, with the goal of supporting workforce growth and business needs. The manager maintains HR compliance standards, provides program management for an assigned region or span of control, and serves as the day-to-day escalation contact for divisional staffing. The role works closely with branch operations and corporate divisional leaders, engages staffing agencies, monitors staffing trends and practices, and provides resources to ensure recruitment and orientation are effective. The manager supports financial and staffing objectives, produces performance analyses and recurring program metrics, ensures headcount and compliance requirements are met, and assists the Director of HR with supplier relationships and partnership negotiations. The position also participates in special projects and performs other duties as assigned. CTDI describes itself as a family-oriented company with more than 11,000 U.S. employees across over 60 U.S. operations and more than 20,000 employees worldwide. The position requires U.S. work authorization and does not qualify for visa sponsorship. Working days are Monday through Friday.

Requirements

Five years of work experience, including four years in a service-level industry, with a proven track record of increasing responsibility.
Previous account management experience.
Proven track record in high-volume hourly recruiting.
Effective verbal and written communication skills, including one-on-one and group presentation settings.
Ability to establish and maintain effective working relationships across the organization.
Strong negotiation skills.
Attention to detail and accuracy.
Ability to manage multiple projects and competing priorities with strong time-management skills.
Proficiency with Microsoft Office, with strong Excel experience.
Positive attitude and high level of professionalism.
Ability to maintain a high level of confidentiality.
Excellent interpersonal skills.
Ability to multitask, prioritize, and adapt to a changing environment.
Ability to travel as needed.
Bachelor’s degree in a related field or equivalent experience.
Must be authorized to work in the United States.
Must be at least 18 years of age.

Responsibilities

Manage divisional staffing operations, including direct-hire and temporary staffing, while maintaining HR systems and compliance standards across multiple branches.
Build and maintain relationships with branch operations leaders and corporate divisional leaders; serve as the program-management contact for the assigned region or span of control.
Engage agency resources in the labor supply chain to support and optimize the division’s workforce.
Drive staffing evolution in alignment with the division’s strategic needs.
Provide regular updates on staffing, industry trends, and internal and external best practices.
Provide assigned resources to ensure effective staffing and orientation across branches, and act as the day-to-day staffing escalation contact.
Support the division in meeting financial goals and objectives while ensuring compliance with HR policies and procedures.
Work with Corporate Operations and other resources to provide accurate, timely, and complete performance analyses.
Deliver daily, monthly, and quarterly reporting on established staffing, onboarding, and orientation metrics.
Deliver a quality staffing program, meet established headcount metrics, and ensure adherence to HR and business compliance requirements.
Support the Director of HR in managing supplier relationships and partnership negotiations.
Participate in special projects and perform other duties as assigned.