Operations Coordinator (Workforce Center)

Saint Louis University • SLU Saint Louis, MO

9d • Onsite

About The Position

The Operations Coordinator provides tactical planning and support for the Workforce Center. This position ensures a high quality training environment for all clients, and assists with managing relationships with outside clients and vendors, including large employers, training vendors, academic partners and test vendors.

Requirements

• High School Diploma or the equivalent
• Three or more years of relevant professional experience
• Proficient in Microsoft Office Suite, Google Docs, Salesforce and Adobe Acrobat
• Strong interpersonal skills
• Strong verbal and written communication skills
• Excellent customer service orientation and client engagement abilities
• Strong problem solving skills
• Exceptional attention to detail with strong organizational and time management skills
• Positive team player with the ability to take direction and complete tasks efficiently
• Ability to quickly learn new software platforms, including online registration and evaluation systems

Nice To Haves

• Bachelor's degree

Responsibilities

• Evaluates and improves Workforce Center operations to support revenue goals and growth initiatives; makes adjustments as needed to enhance performance
• Manages supply vendors and supports access to technology resources
• Works closely with external clients, vendors, students, training partners, instructors, and the sales team
• Provides administrative and operational support for training delivery, including preparation of materials and coordination of logistical details to ensure courses are set up for success; works in close collaboration with leadership and the training partner to align course operations with strategic goals and program standards; supports communication with instructors and vendors as needed, ensuring timely execution of training activities
• Leads the operational implementation of student services and acts as a point of contact for external clients across communication platforms; provides direct support to students throughout their learning experience—from initial inquiry and registration to accessing virtual classes, completing course evaluations, and receiving certificates of completion and digital badges
• Continuously updates operational procedures to enhance the student and client experience
• Generates and maintains operational reports related to course enrollments, revenue tracking, and cost monitoring; manages purchasing card (P-Card) reconciliation, prepares client invoices, and oversees collections to ensure timely and accurate financial processing
• Performs other duties as assigned

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED