Workforce Operations Manager

CTDI Careers•West Chester, PA

12h

About The Position

The Workforce Operations Manager delivers consultative staffing solutions for tactical and operational service delivery across an assigned division and its branches. The role oversees, plans, and directs direct-hire and temporary-agency high-volume hourly recruiting, along with new-employee and associate orientation, to support staffing growth and business needs. The manager serves as the primary day-to-day staffing escalation contact for the division and program-management contact for their assigned region or span of control. The position maintains HR compliance standards, supports divisional financial and headcount objectives, and provides staffing performance analysis and regular updates on staffing metrics, industry trends, and best practices. It also supports the Director of HR with supplier relationships and partnership negotiations, and may participate in special projects or perform other assigned duties. Travel may be required. The position requires authorization to work in the United States and applicants must be at least 18 years old.

Requirements

At least five years of work experience, including four years in a service-level industry, with a track record of increasing responsibility.
Previous account management experience.
Proven track record in high-volume hourly recruiting.
Bachelor’s degree in a related field or equivalent experience.
Effective verbal and written communication skills, including one-on-one and group presentations.
Ability to establish and maintain effective working relationships across the organization.
Strong negotiation skills.
Attention to detail and accuracy.
Ability to manage multiple projects and competing priorities with strong time-management skills.
Proficiency in Microsoft Office, including strong Excel experience.
Professional demeanor and positive attitude.
Ability to maintain confidentiality.
Excellent interpersonal skills and the ability to multitask, prioritize, and adapt to a changing environment.
Ability to travel as needed.
United States work authorization.
Must be at least 18 years of age.

Responsibilities

Manage divisional direct-hire and temporary staffing operations across multiple branches while maintaining HR systems, standards, and compliance guardrails.
Build and maintain relationships with branch operations leaders and corporate divisional leaders.
Act as the program-management contact for the assigned region or span of control and as the day-to-day staffing escalation contact for the division.
Engage labor-supply-chain agency resources to support and optimize the division’s workforce.
Drive staffing practices in line with the division’s strategic needs.
Provide regular updates on staffing, industry trends, and internal and external best practices.
Provide resources to ensure staffing and employee orientation are carried out effectively in assigned branches.
Support the division in meeting or exceeding financial goals and objectives while complying with HR policies and procedures.
Work with Corporate Operations and other relevant resources to produce accurate, timely, and complete performance analyses.
Prepare daily, monthly, and quarterly reports on staffing, onboarding, and orientation metrics.
Deliver a quality staffing program, meet established headcount metrics, and ensure compliance with HR and business requirements.
Support the Director of HR in managing supplier relationships and partnership negotiations.
Participate in special projects and perform other duties as assigned.
Travel as needed.