Workforce Strategy & Operations Manager

Forvis Mazars•Dallas, TX

About The Position

As part of the Talent Alignment Group (TAG), the Workforce Strategy & Operations Manager supports day-to-day workforce operations, offshore recruiting operations, and program coordination so practices can align talent with client needs. The role serves as an offshore operations-focused subject matter expert for assigned workforce programs, recruiting processes, systems, projects, and workstreams. The manager oversees offshore recruiting operations; coordinates execution across TAG, practice stakeholders, recruiting partners, and operational teams; monitors process performance; recommends improvements; and supports consistent, timely, high-quality delivery. The position builds stakeholder relationships and provides customer service as a trusted point of contact for offshore operations questions, process guidance, and issue resolution. It requires initiative, strong organization and follow-through, practical judgment, and the ability to coordinate significant matters across departments.

Requirements

Bachelor’s degree in Human Resources, Business Administration, Operations, Communications, or a related field.
5+ years of relevant experience in workforce, recruiting, talent or staffing operations, program management, or a related area.
Experience managing operational processes, projects, programs, or workstreams supporting recruiting, staffing, workforce planning, or talent-related activities.
Demonstrated ability to identify process gaps or risks, drive timely resolution, and build effective relationships across teams, functions, and organizational levels.

Nice To Haves

Master’s degree in Human Resources, Business Administration, Organizational Leadership, or a related field.
Previous experience supporting offshore operations, offshore recruiting operations, workforce operations, or talent operations within a professional services firm or similar matrixed organization.

Responsibilities

Lead assigned workforce operations workstreams, systems, recruiting processes, projects, or program components that support practice-unit leverage and capacity needs.
Provide operational oversight for offshore recruiting activities, including requisition intake, candidate tracking, interview coordination, status reporting, stakeholder follow-up, and process adherence.
Coordinate international staffing augmentation and offshore recruiting operations with internal and external partners to align with business priorities, operating standards, timelines, and stakeholder expectations.
Monitor recruiting and workforce operations workflows, identify bottlenecks or risks, and recommend practical solutions to improve speed, consistency, quality, and stakeholder experience.
Maintain visibility into offshore recruiting pipeline activity, operational metrics, process milestones, and follow-up needs to support timely decisions.
Support evaluation and enhancement of onshore and offshore workforce operations using data, feedback, trend analysis, and practical recommendations.
Recommend solutions that balance process efficiency, quality, cost-effectiveness, stakeholder needs, and business outcomes.
Coordinate program operations, including training, systems, logistics, documentation, reporting, and budget inputs as needed.
Prepare and communicate updates on recruiting operations status, program performance, operational insights, risks, and emerging workforce trends to RMPs, MPs, and other stakeholders.
Serve as a knowledgeable resource and prime contact for assigned workforce operations, offshore recruiting processes, systems, or program components.
Build and maintain stakeholder relationships through responsive, service-oriented support as the offshore operations expert and trusted contact for questions, process guidance, and issue resolution.
Develop and maintain protocols, tools, process documentation, and reporting routines that support operational consistency, scalability, and measurable outcomes.
Advise stakeholders on process expectations, system usage, recruiting operations workflows, program functionality, and related operational considerations.
Review workforce and recruiting operations risks, identify possible solutions or impacts, and communicate concerns to appropriate leaders.
Help project contributors and operational partners stay organized and meet work goals and deadlines.
Promote shared learning, collaboration, and professional development within the team.