Workforce Strategy & Operations Manager

Forvis Mazars, LLP • Dallas, TX

2d

About The Position

As part of the Talent Alignment Group (TAG), the Workforce Strategy & Operations Manager supports day-to-day workforce operations, offshore recruiting operations, and program coordination to help practices leverage the right talent on the right clients at the right time.

The role serves as an offshore operations-focused subject matter expert for assigned workforce programs, recruiting processes, systems, projects, and workstreams. It provides oversight for offshore recruiting operations, coordinates execution across TAG, practice stakeholders, recruiting partners, and operational teams, monitors process performance, recommends improvements, and supports consistent, timely, high-quality delivery. The manager builds stakeholder relationships, provides customer service, and acts as a trusted contact for offshore operations questions, process guidance, and issue resolution. The position requires initiative, organization, follow-through, practical judgment, and coordination across departments on significant interdepartmental matters.

Requirements

• Bachelor’s degree in Human Resources, Business Administration, Operations, Communications, or a related field.
• At least 5 years of relevant experience in workforce, recruiting, talent or staffing operations, program management, or a related area.
• Experience managing operational processes, projects, programs, or workstreams supporting recruiting, staffing, workforce planning, or talent-related activities.
• Demonstrated ability to identify process gaps or risks, drive timely resolution, and build effective relationships across teams, functions, and organizational levels.

Nice To Haves

• Master’s degree in Human Resources, Business Administration, Organizational Leadership, or a related field.
• Previous experience supporting offshore operations, offshore recruiting operations, workforce operations, or talent operations within a professional services firm or similar matrixed organization.

Responsibilities

• Lead assigned workforce operations workstreams, systems, recruiting processes, projects, or program components that support practice unit leverage and capacity needs.
• Oversee offshore recruiting operations, including requisition intake, candidate tracking, interview coordination, status reporting, stakeholder follow-up, and process adherence.
• Coordinate international staffing augmentation and offshore recruiting operations with internal and external partners to align with business priorities, operating standards, timelines, and stakeholder expectations.
• Monitor recruiting and workforce operations workflows, identify bottlenecks or risks, and recommend solutions to improve speed, consistency, quality, and stakeholder experience.
• Maintain visibility into offshore recruiting pipeline activity, operational metrics, process milestones, and follow-up needs to support timely decision-making.
• Support evaluation and enhancement of onshore and offshore workforce operations using data, feedback, trend analysis, and practical recommendations.
• Recommend solutions that balance process efficiency, quality, cost-effectiveness, stakeholder needs, and business outcomes.
• Coordinate program operations, including training, systems, logistics, documentation, reporting, and budget inputs as needed.
• Prepare and communicate updates on recruiting operations status, program performance, operational insights, risks, and emerging workforce trends to RMPs, MPs, and other stakeholders.
• Serve as a knowledgeable resource and primary contact for assigned workforce operations, offshore recruiting processes, systems, or program components.
• Build and maintain stakeholder relationships by providing responsive, service-oriented support, process guidance, and issue resolution.
• Develop and maintain protocols, tools, process documentation, and reporting routines that support consistency, scalability, and measurable outcomes.
• Advise stakeholders on process expectations, system usage, recruiting workflows, program functionality, and related operational considerations.
• Review workforce and recruiting operations risks, identify possible solutions or impacts, and communicate concerns to appropriate leaders.
• Help project contributors and operational partners stay organized and meet work goals and deadlines.
• Promote shared learning, collaboration, and professional development within the team.

Benefits

• Robust total rewards program
• Flexible work environment

What This Job Offers

• Job Type: Full-time
• Career Level: Manager