Workforce Operations Assistant
About The Position
The Workforce Operations Assistant provides administrative and clerical support for workforce programs. The role supports participant scheduling, program events, reporting, recordkeeping, and the accurate flow of information to internal and external customers and community partners. The assistant also conducts participant follow-up and file audits to help ensure documentation and program activities comply with applicable requirements. Eckerd Connects provides Workforce Innovation and Opportunity Act (WIOA) services through contracts with the U.S. Department of Labor and local workforce boards, partnerships, and strategies. Its workforce programs support career pathways for youth, adults, and dislocated workers through training, education, employer relationships, and related services.
Requirements
- High school diploma or equivalent.
- At least 2 years of hands-on administrative support experience.
- Proficiency in MS Word, MS Excel, MS PowerPoint, and MS Outlook.
- Knowledge of standard office equipment.
- Excellent written and verbal communication skills.
- Ability to prioritize projects.
- Strong problem-solving skills.
- Good research skills and attention to detail.
- Appropriate and valid state driver's license.
- Must meet Eckerd's Auto Insurance requirements and be able to drive for business purposes.
- Must pass a drug screen in compliance with the Substance Abuse and Drug-Free Workplace policy.
Responsibilities
- Screen and field calls, manage calendars, arrange meetings and program events, and receive and direct visitors.
- Prepare reports; file and enter data; perform word processing; and create spreadsheets and presentations.
- Provide general administrative and clerical support, including mailing, scanning, faxing, and copying.
- Reserve meeting space, order refreshments, and prepare presentation materials for meetings and workshops as needed.
- Schedule participant intake, orientation, and workshops.
- Establish and maintain monthly and quarterly reports for internal and external customers and community partners to support timely and accurate information flow.
- Develop and maintain an organized, accurate, up-to-date, and clearly marked filing system.
- Ensure documentation is scanned and accurate in the database and/or State Reporting System.
- Contact participants monthly for follow-up services and document their current status.
- Conduct random file audits to check compliance with Federal, State, and local requirements.
Benefits
- Low-cost medical, dental, and vision insurance.
- 19 days of paid time off during the first year.
- 11 paid holidays.
- Retirement savings plan with employer match up to 5%.
- Flexible spending accounts.
- Paid short-term disability and voluntary long-term disability.
- Group Term Life and AD&D Insurance.
- Voluntary term life insurance.
- Public Service Loan Forgiveness (PSLF) eligible employer.
- PTO Exchange.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
