Manager, EVS Workforce Operations

LA28 • Los Angeles, CA

5d • Onsite

About The Position

The Manager, EVS Workforce Operations builds workforce and resource plans to help Event Visitor Services deliver welcoming Olympic and Paralympic venues. The role connects venue requirements with staffing forecasts and deployment strategies, including recruitment and placement of temporary paid workforce. Reporting to the Senior Manager, Workforce & Experience, the manager develops schedules, reports, dashboards, and operational plans in complex environments. The position calls for analytical problem-solving, data-informed decisions, detail-oriented communication, collaboration, stakeholder management, project management, organization, and the ability to manage multiple priorities as conditions evolve.

The role supports workforce readiness and Games-time operations by coordinating staffing, resources, equipment, and venue stakeholders. It is based onsite in LA28’s Downtown Los Angeles office, primarily in an open-plan office setting, and may include operational responsibilities during the Olympic and Paralympic Games. Work hours may vary, including evenings, weekends, and holidays, especially during peak event periods.

Requirements

• Bachelor's degree, or 5 years of equivalent experience in Event Visitor Services workforce planning or operations.
• At least 5 years of experience in workforce planning, operations management, event operations, venue operations, hospitality, customer service operations, or related fields.
• Experience managing large-scale staffing plans, workforce deployment, or operational resource management, including workforce forecasts, staffing models, deployment plans, and operational strategies.
• Advanced proficiency in Microsoft Excel and Microsoft Office applications, with experience developing schedules, reports, dashboards, and operational plans.
• Strong project management, analytical, and problem-solving skills.
• Detail-oriented communication, collaboration, and stakeholder management skills, with the ability to manage multiple priorities.
• Ability to work onsite in the Downtown Los Angeles-based office.
• Ability to work efficiently in an open cubicle environment and use computers, phones, and other office equipment for extended periods.

Nice To Haves

• Experience supporting sporting events, entertainment venues, convention centers, or hospitality.
• Experience with volunteers and large temporary workforces.
• Familiarity with workforce management, scheduling, rostering, or operational planning systems.
• Experience supporting readiness programs, test events, or live delivery.
• Experience managing guest service infrastructure, equipment, logistics, or multi-venue Games.

Responsibilities

• Lead workforce planning, staffing models, and deployment plans, aligning venue allocations and schedules with operational requirements and service standards.
• Manage equipment inventory and distribution, including radios, information booth equipment and furnishings, uniforms, signage, supplies, and workforce-related assets.
• Coordinate with EVS, Volunteer Operations, Logistics, Technology, and venue stakeholders on staffing risks, operational testing, simulations, exercises, and test events.
• Develop workforce reports, dashboards, and performance metrics to support operational decisions, venue readiness, and improvements.
• Monitor Games-time staffing and resolve operational issues and shortfalls through resource deployment and staff redeployment.
• Support FCC and MOC staffing resolution.
• Perform other duties as required; the role may evolve and include operational responsibilities during the Olympic and Paralympic Games.

Benefits

• Opportunity to shape workforce plans supporting welcoming Olympic and Paralympic venues and services.
• Collaboration with teammates across Event Visitor Services, workforce, logistics, and technology.
• Opportunity to develop transferable operational skills through planning, testing, and Games-time problem-solving responsibilities.
• Opportunity to contribute to shared success supporting well-prepared venues and visitors.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager