Manager, EVS Workforce Operations
About The Position
The Manager, EVS Workforce Operations builds workforce and resource plans to support welcoming Olympic and Paralympic venues. The role connects venue requirements with staffing forecasts and deployment strategies, including recruitment and placement of a temporary paid workforce. Reporting to the Senior Manager, Workforce & Experience, the manager develops schedules, reports, dashboards, and operational plans in complex, dynamic environments with evolving priorities. The position coordinates workforce planning and equipment resources with Event Visitor Services, Volunteer Operations, Logistics, Technology, and venue stakeholders. It supports venue readiness through operational testing, simulations, exercises, and test events, and helps resolve staffing issues and shortfalls during the Games. The role is based onsite in a Downtown Los Angeles office, with work primarily conducted in an open-floorplan office setting. Working hours may vary, including evenings, weekends, and holidays, especially during peak event periods. The role may evolve over time and include operational responsibilities during the Olympic and Paralympic Games. LA28 does not provide relocation assistance.
Requirements
- Bachelor's degree or five years of equivalent experience in Event Visitor Services workforce planning or operations.
- At least five years of experience in workforce planning, operations management, event operations, venue operations, hospitality, customer service operations, or a related field.
- Experience managing large-scale staffing plans, workforce deployment, or operational resource management, including workforce forecasts, staffing models, deployment plans, and operational strategies.
- Advanced proficiency in Microsoft Excel and Microsoft Office applications, with experience developing schedules, reports, dashboards, and operational plans.
- Strong project management, analytical, and problem-solving skills.
- Detail-oriented communication, collaboration, stakeholder management, and the ability to manage multiple priorities.
- Ability to work onsite in the Downtown Los Angeles-based office.
- Ability to work efficiently in an open cubicle environment and use computers, phones, and other office equipment for extended periods.
Nice To Haves
- Experience supporting sporting events, entertainment venues, convention centers, or hospitality.
- Experience with volunteers and large temporary workforces.
- Familiarity with workforce management, scheduling, rostering, or operational planning systems.
- Experience supporting readiness programs, test events, or live delivery.
- Experience managing guest service infrastructure, equipment, logistics, or multi-venue Games.
Responsibilities
- Lead workforce planning, staffing models, and deployment plans, aligning venue allocations and schedules with operational requirements and service standards.
- Manage equipment inventory and distribution, including radios, information booth equipment and furnishings, uniforms, signage, supplies, and workforce-related assets.
- Coordinate with EVS, Volunteer Operations, Logistics, Technology, and venue stakeholders on staffing risks, operational testing, simulations, exercises, and test events.
- Develop workforce reports, dashboards, and performance metrics to support operational decisions, venue readiness, and improvements.
- Monitor Games-time staffing and resolve operational issues and shortfalls through resource deployment and staff redeployment.
- Support FCC and MOC staffing resolution.
- Perform other duties as required; responsibilities may evolve and include operational duties during the Olympic and Paralympic Games.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
