Senior Manager, Workforce Operations

LA28 • Los Angeles, CA

5d • Onsite

About The Position

The Senior Manager, Workforce Operations shapes how venue teams prepare and work together to deliver workforce operations for the Los Angeles 2028 Olympic and Paralympic Games. Reporting to the Head of Workforce Operations, the role connects workforce service levels, training and readiness with venue operating plans. It combines planning with operational delivery at a standalone venue or Sports Park, including test events and Games-time deployment. The position helps functional teams resolve issues together, maintain service continuity and prepare paid staff and volunteers for their assignments, using co-creation, integrity and practical judgment as operational needs evolve.

The role commences in-office at LA28’s Downtown Los Angeles location and requires frequent site visits in the lead-up to Games-time delivery. Most work is conducted in an office setting, with operational responsibilities potentially evolving over time to include work during the Olympic and Paralympic Games. Hours may vary, including evenings, weekends and holidays, particularly during peak event periods. LA28 does not provide relocation assistance.

Requirements

• At least 7 years of experience in workforce operations, operations, event operations or live event management, supporting planning and operational delivery.
• Ability to align workforce service levels with venue operating plans and coordinate requirements across interdependent operational functions.
• Ability to manage volunteer and paid-staff training, linking preparation to onboarding, uniforms, accreditation and role-assignment milestones.
• Ability to resolve workforce service escalations with Functional Area leads and central planning teams while maintaining operational continuity.
• Capacity to lead on-the-ground workforce operations, manage shift coverage and translate readiness priorities into coordinated venue delivery.
• Available to work onsite at the Downtown Los Angeles-based office.
• Able to work efficiently in an open cubicle environment and use computers, phones and other office equipment for extended periods.
• Able to demonstrate capacity to lead in an operational environment, including shift work, evening and weekend commitments, and on-the-ground operations.

Nice To Haves

• Olympic experience supporting workforce preparation or event operations.
• Experience coordinating Food and Beverage and Accommodation services.
• Experience supporting operational planning and delivery of test events.
• Experience coordinating workforce readiness across several operational teams.
• Experience resolving venue workforce issues during live event delivery.

Responsibilities

• Manage workforce Food and Beverage and Accommodation service levels, aligning operational needs with venue operating plans.
• Lead workforce venue strategy, planning and operational delivery for a standalone venue or Sports Park, supporting test events.
• Manage training for volunteers and paid staff, coordinating onboarding, uniforms, accreditation and role-assignment readiness milestones.
• Partner with Event Venue Management, Transport, Food and Beverage, Uniforms and Volunteer Management to coordinate workforce requirements.
• Oversee Games-time coverage and shift fulfillment, resolving venue escalations with Functional Area leads and central workforce planning.
• Perform other duties as required as the role evolves, potentially including operational responsibilities during the Olympic and Paralympic Games.

Benefits

• Opportunity to contribute to workforce operations supporting the Olympic and Paralympic Games in Los Angeles.
• Opportunity to work with teammates across venue services, operational planning and workforce delivery functions.
• Opportunity to develop transferable experience connecting workforce preparation, test events and operational delivery.
• Opportunity to contribute to shared outcomes that help paid staff and volunteers carry out their assignments effectively.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed