Senior Manager, Workforce Compliance

Reflex • Austin, TX

3d • Hybrid

About The Position

Reflex is a marketplace for flexible retail work. Reflexers are W-2 employees who work shifts at retail partners’ locations. The Senior Manager, Workforce Compliance owns worker compliance, HR, and people policy for this large, distributed, hourly workforce. The role is part of the Product and Operations team and partners with Product and Engineering to build compliance decisions into the platform, and with Operations to make them work in practice. It begins as a hands-on role and is designed to grow into Head of Workforce Compliance as the function expands.

The role oversees compliance across 34 states and Washington, DC, including wage and hour requirements, fair workweek and predictive scheduling, paid sick and safe time, reporting-time pay, leave, and local ordinances. It tracks regulatory changes, supports expansion into new states, manages employer registrations and related accounts and notices, makes and documents policy decisions with outside employment counsel, and maintains the Reflexer handbook.

The position also develops compliance requirements and helps shape the product roadmap; manages unemployment claims, employment verifications, separation reporting, I-9 and employment eligibility, leaves, workers’ compensation claims, complex cases, and investigations; conducts audits and drives corrective actions; evaluates vendors and automation opportunities; and trains Operations and Support teams. Success includes establishing repeatable compliance processes for entering new states and making state-specific rules and worker rights clear in the platform.

Requirements

• At least 7 years of HR compliance or employee relations experience for large, frontline, hourly W-2 workforces in retail, restaurants and QSR, hospitality, or similar multi-unit operations.
• Deep multi-state experience, especially with fair workweek, paid leave, and wage and hour laws.
• Experience working closely with outside employment counsel and translating legal advice into operational decisions.
• Ability to make decisions independently and recognize when to escalate.
• Experience designing processes, choosing vendors, or establishing a function.
• Ability to work alongside a product team and write clear requirements, or eagerness to learn.
• Willingness to personally process claims and verifications while developing improved processes.
• Care for the experience of hourly workers.

Responsibilities

• Own Reflexer compliance across 34 states and Washington, DC, including wage and hour, fair workweek and predictive scheduling, paid sick and safe time, reporting-time pay, leave, and local ordinances.
• Track regulatory changes and prepare for expansion into new states.
• Own state and local employer registrations, payroll tax and unemployment insurance accounts, and required postings and notices, including setup in new states.
• Make and document policy decisions, working directly with outside employment counsel.
• Own and update the Reflexer handbook in every jurisdiction where Reflex operates.
• Address workforce issues arising from Reflexers being employed by Reflex while working at retailer locations.
• Co-write compliance feature requirements with Product, help shape and prioritize the compliance roadmap, and ensure platform communications align with policy.
• Manage unemployment claims, employment verifications, and separation reporting.
• Oversee I-9 and employment eligibility processes.
• Administer leaves, handle workers’ compensation claims, and correspond directly with Reflexers on complex cases.
• Serve as the escalation point for complex Reflexer concerns and investigations.
• Run compliance audits, drive corrective actions, and report to leadership.
• Evaluate vendors and determine what to automate, outsource, or keep in-house.
• Train Operations and Support on policy and its consistent application.
• Establish repeatable compliance processes for state expansion and provide leadership with regular visibility into regulatory changes and readiness.

Benefits

• Equity grant as one of the first approximately 30 employees at a fast-growing, venture-backed company.
• Full health, vision, and dental benefits.
• Flexible vacation policy.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed