Senior Manager, Workforce Compliance

Reflex • Austin, TX

4d • $125,000 - $140,000 • Hybrid

About The Position

Reflex is a marketplace for flexible retail work. Reflexers are W-2 employees who work shifts at retail partners’ locations. The Senior Manager, Workforce Compliance owns worker compliance, HR, and people policy for this large, distributed, hourly workforce. The role sits on the Product and Operations team and partners with Product and Engineering to build compliance decisions into the platform, as well as with Operations to implement them in the field.

The role owns compliance across 34 states and Washington, D.C., including wage and hour laws, fair workweek and predictive scheduling, paid sick and safe time, reporting-time pay, leave, and local ordinances. The position tracks regulatory changes, supports expansion into new states, oversees employer registrations and payroll-related accounts, makes and documents policy decisions with outside employment counsel, and maintains the Reflexer handbook.

The Senior Manager also handles hands-on workforce operations, including unemployment claims, employment verifications, separation reporting, I-9 and employment eligibility, leaves, workers’ compensation claims, complex Reflexer cases, escalations, investigations, audits, and corrective actions. The role works with Product on compliance requirements and roadmap priorities, evaluates vendors and automation opportunities, trains Operations and Support teams, and reports compliance readiness and developments to leadership. The position is intended to grow into Head of Workforce Compliance as the function expands.

Requirements

• At least 7 years of HR compliance or employee relations experience for large, frontline, hourly W-2 workforces in retail, restaurants and QSR, hospitality, or similar multi-unit operations.
• Deep multi-state experience, especially with fair workweek, paid leave, and wage and hour laws.
• Experience working closely with outside employment counsel and translating legal advice into operational decisions.
• Ability to make decisions independently and recognize when to escalate.
• Experience designing processes, selecting vendors, or establishing a function.
• Comfort working alongside a product team and writing clear requirements, or eagerness to learn.
• Willingness to process claims and verifications directly while identifying better approaches.
• Care for the experience of hourly workers.

Responsibilities

• Own Reflexer compliance across 34 states and Washington, D.C., including wage and hour, fair workweek and predictive scheduling, paid sick and safe time, reporting-time pay, leave, and local ordinances.
• Track regulatory changes and prepare for expansion into new states.
• Manage state and local employer registrations, payroll tax and unemployment insurance accounts, and required postings and notices, including setup in new states.
• Make and document policy decisions in collaboration with outside employment counsel.
• Own and maintain the Reflexer handbook across applicable jurisdictions.
• Partner with Product to write requirements for compliance features, shape and prioritize the compliance roadmap, and ensure platform information aligns with policy.
• Manage unemployment claims, employment verifications, and separation reporting.
• Oversee I-9 and employment eligibility processes.
• Administer leaves, handle workers’ compensation claims, and correspond directly with Reflexers on complex cases.
• Serve as the escalation point for complex Reflexer concerns and investigations.
• Conduct regular compliance audits, drive corrective actions, and report to leadership.
• Evaluate vendors and determine what to automate, outsource, or keep in-house.
• Train Operations and Support teams on policy and consistent application.
• Develop a repeatable compliance playbook for entering new states and help ensure state-specific rules are reflected in the platform.

Benefits

• Equity grant as one of the first approximately 30 employees at a fast-growing, venture-backed company.
• Full health, vision, and dental benefits.
• Flexible vacation policy.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed