Senior Manager, Workforce Operations
About The Position
The Senior Manager, Workforce Operations will shape how venue teams prepare and work together to deliver workforce operations for the Los Angeles 2028 Olympic and Paralympic Games. Reporting to the Head of Workforce Operations, this role connects workforce service levels, training, and readiness with venue operating plans. It combines planning with operational delivery at a standalone venue or Sports Park, including test events and Games-time deployment. The role supports functional teams in resolving issues together, maintaining service continuity, and preparing paid staff and volunteers for their assignments while responding to evolving operational needs. The position commences in-office at LA28’s Downtown Los Angeles location, with frequent site visits likely in the lead-up to Games-time delivery. Most work takes place in an office setting, and hours may vary, including evenings, weekends, and holidays, especially during peak event periods. The role may evolve and include operational responsibilities during the Olympic and Paralympic Games.
Requirements
- At least 7 years of experience in workforce operations, operations, event operations, or live event management, supporting planning and operational delivery.
- Ability to align workforce service levels with venue operating plans and coordinate requirements across interdependent operational functions.
- Ability to manage volunteer and paid-staff training, linking preparation to onboarding, uniforms, accreditation, and role-assignment milestones.
- Ability to resolve workforce service escalations with Functional Area leads and central planning teams while maintaining operational continuity.
- Capacity to lead on-the-ground workforce operations, manage shift coverage, and translate readiness priorities into coordinated venue delivery.
- Available to work onsite at the Downtown Los Angeles-based office.
- Able to work efficiently in an open cubicle environment and use computers, phones, and other office equipment for extended periods.
- Capacity to lead in an operational environment, including shift work and evening and weekend commitments.
Nice To Haves
- Olympic experience supporting workforce preparation or event operations.
- Experience coordinating Food and Beverage and Accommodation services.
- Experience supporting operational planning and delivery of test events.
- Experience coordinating workforce readiness across several operational teams.
- Experience resolving venue workforce issues during live event delivery.
Responsibilities
- Manage workforce Food and Beverage and Accommodation service levels, aligning operational needs with venue operating plans.
- Lead workforce venue strategy, planning, and operational delivery for a standalone venue or Sports Park, supporting test events.
- Manage training for volunteers and paid staff, coordinating onboarding, uniforms, accreditation, and role-assignment readiness milestones.
- Partner with Event Venue Management, Transport, Food and Beverage, Uniforms, and Volunteer Management to coordinate workforce requirements.
- Oversee Games-time coverage and shift fulfillment, resolving venue escalations with Functional Area leads and central workforce planning.
- Perform other duties as required, including possible operational responsibilities during the Olympic and Paralympic Games.
Benefits
- Contribute to workforce operations supporting the Olympic and Paralympic Games in Los Angeles.
- Work alongside teammates across venue services, operational planning, and workforce delivery functions.
- Develop transferable experience connecting workforce preparation, test events, and operational delivery.
- Take pride in shared outcomes that help paid staff and volunteers contribute effectively.
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
No Education Listed
