Work Order Processor

Tellus Equipment Solutions • New Braunfels, TX

12d

About The Position

The Work Order Processor assists the service manager in maintaining accurate and timely reports and records related to the service department's operations within the dealership.

Requirements

• High school diploma or equivalent experience.
• Basic knowledge of accounting practices.
• Ability to use Microsoft Office and internet functions.
• Knowledge of office procedures.

Nice To Haves

• General understanding of mechanical/technical terms.
• Bilingual.

Responsibilities

• Field inquiries to the Service Department.
• Open work orders and maintain control of them until they are closed and invoiced.
• Maintain the service library with current information.
• Maintain Service Department files and records.
• Update customer profiles using equipment, hours, or other information from customer work orders.
• Maintain accessories and supplies and prepare replacement orders.
• May prepare Service Technician efficiency reports.
• May process warranty and/or product improvement claims, including calculating and submitting charges and following up.
• Perform other duties as assigned.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED