Technical Order Processor

ASSA ABLOY • Milan, TN

3d

About The Position

The Technical Order Processor interprets customer specifications, drawings, hardware templates, and order information to create accurate, manufacturable work-order instructions for doors, frames, and related products. The role researches technical requirements, identifies and resolves discrepancies, prepares or revises detailed drawings, and communicates with customers and manufacturing partners to support accurate and timely order completion. The employee must maintain the confidentiality of customer, competitive, and proprietary information.

The position processes orders ranging from basic stock to highly configured orders requiring detailing. It provides technical and problem-solving support to customers and manufacturing, handles technical inquiries, and calculates or verifies custom-product pricing according to established guidelines. The role is expected to meet productivity, quality, and lead-time goals, complete a correspondence course, multitask, take on and expand responsibilities, and demonstrate continuous learning.

Requirements

• High school diploma or GED.
• Applied mathematical and problem-solving skills, including algebra and geometry.
• Ability to interpret hardware templates, blueprints, and architectural or structural drawings.
• Proficiency in Microsoft Word, Excel, Outlook, and other common computer applications.
• Excellent interpersonal, written, and verbal communication skills.
• Demonstrated organizational, planning, and time-management skills.
• Ability to manage multiple concurrent orders accurately and meet deadlines.
• Ability to work overtime, including extended shifts and weekends, as business needs require.

Nice To Haves

• Associate’s degree or technical training in computer-aided drafting, mathematics, or a related field; relevant custom-order-detailing experience may be considered in place of the preferred education.
• Experience with AutoCAD, DraftSight, or similar technical drafting applications.
• Knowledge of drafting, detailing, drawing interpretation, and related design principles.
• General knowledge of steel construction.
• Hollow metal manufacturing experience.
• Understanding of the architectural hardware industry, building products, and/or structures.

Responsibilities

• Process customer orders, from basic stock orders through highly configured orders requiring detailing.
• Handle technical inquiries from manufacturing and customers.
• Produce manufacturing drawings using AutoCAD or DraftSight.
• Submit and document information requests, clarifications, and changes using established protocol.
• Understand and use standard steel-industry practices.
• Communicate with customers about discrepancies and application conflicts.
• Provide technical and problem-solving support to manufacturing and customers.
• Calculate or verify custom-product pricing according to established guidelines.
• Interpret hardware templates and prepare detailed drawings to meet manufacturing requirements.
• Review order documentation and prepare orders for processing.
• Work effectively as part of a team across business areas.
• Maintain confidentiality of customer, competitive, and proprietary information.
• Meet productivity, quality, and lead-time goals; complete a correspondence course; multitask; expand responsibilities; and demonstrate continuous learning.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED